Everywhere in London

[User210717]

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? 

It happens everywhere I travel around london a lot and the south east and this issue persists wherever I go. 

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here.

Its everywhere not one specific place. 

3) Does the issue occur if you try your SIM card in a different phone?

yes

4) What errors are seen or heard when the issue occurs?

Could not activate mobile data network. Image attached for reference. 

5) Does this happen on 2G, 3G, 4G or all? On all settings I tried it to see across all of them it's the same. 

6) When did you first notice this issue?
Monday 17th July. 

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?

Issue is permanent. 

[Tash]

@User210717 As you’ve mentioned that you experience this issue in all locations and when inserting your SIM in another phone, it looks like there may be an issue with your SIM.

So we can take a closer look for you, please come and speak with us on Live Chat, or visit your nearest store where our advisers will be happy to help.