Ipad not picking up network at home

[mainmarine]

why can't i get vodafone network on my iPad at home but the same Sim payg works on in my dongle at home, I have just been to the Vodafone shop and it works fine in there but the girl I spoke to said there were different sim cards for i pads and dongles. The sim  is a payg data sim which i have been trying to use since December 2016.

[jeffkinn]

You won't hear from Vodafone again as they don't unlock Apple products - Apple does!

You need to put a sim from a different network in the iPad and hopefully you will see a message telling you that the device has been unlocked. If you get any other message it means it hasn't been unlocked yet and then it's a waiting game.

[mainmarine]

thanks my Three sim is still not accepted but it does show 2 bars and 4G,  it is over a month now I have been waiting, how do I chase it up and get my ipad unlocked?

[jeffkinn]

You have to start with customer services and try and ge them to connect you with the network unlock team.

Did you pay the £19.99?

[mainmarine]

Thanks. I did not pay the £19.99 as a moderator on this forum told me that it was now free and that I had been sent an old message regarding the charge.

[Rahim]

@mainmarine If your iPad is showing a 4G connection whilst using a Three SIM, then this will indicate your device has been unlocked. 

If the iPad was still locked then it would display 'No service' when attempting to use a different SIM. 

[mainmarine]

thanks, when I get to the set up page on my ipad it says "the sim card currently installed, is from a carrier not supported under the activation policy for this device" which I assume means it is still locked to vodafone, although it shows two bars and 4 G as soon as I insert the sim card, it dissapears after a few seconds. I have applied again for an unlock and it now states that I have to wait between two and ten days to recieve an unlock code, although I was told on your chat line that it would be done by the 8th

[Alex]

@mainmarine Please let us know if you require any further help after the 10 working days have passed. 

[mainmarine]

Finally got my iPad unlocked from Vodafone, now working on Three with a two bar signal at home.

Thanks everyone for your help.

Malc

[Colleen]

@mainmarine That's great to hear, thanks for letting us know.