LD8 2AF Loss of coverage

[petermackley]

Coverage usually quite reasonable here, but completely gone for last 24 hours at least.  This also happened about 31st March for 48 hours.  No problems mentioned on Network Status page. Tried 2 different mobile devices - no coverage on either.

[Alex]

@petermackley Please try the steps in our Network Troubleshooting thread.

If you're still experiencing the issue after completing these steps, post the template with your answers here and I'll have a member of the team get back to you as soon as possible.

[petermackley]

---------------------------------------------TEMPLATE-----------------------------------------------

Post Title: LD8 Presteigne

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?

Yes, have to go about 4 miles for phones to work

2) What is the full postcode 

LD8 2AF

3) Does the issue occur if you try your SIM card in a different phone?

Yes

4) What errors are seen or heard when the issue occurs?

No signal

5) Does this happen on 2G, 3G, 4G or all?

2G

6) When did you first notice this issue?

25 April am

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?

 Permanent since then.  Also happened for 48 hours on about 31st March 2017

1

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[petermackley]

---------------------------------------------TEMPLATE-----------------------------------------------

Post Title: LD8 Presteigne

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?

Yes, have to go about 4 miles for phones to work

2) What is the full postcode 

LD8 2AF

3) Does the issue occur if you try your SIM card in a different phone?

Yes

4) What errors are seen or heard when the issue occurs?

No signal

5) Does this happen on 2G, 3G, 4G or all?

2G

6) When did you first notice this issue?

25 April am

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?

 Permanent since then.  Also happened for 48 hours on about 31st March 2017

[Alex]

@petermackley Your local serving site (8880) is currently having some work done. 

From our network status checker - We're doing some work on our network in this area to improve your calls, texts and data coverage. Sorry if you notice any disruption. We're expecting to have things back to normal by 5pm 28 Apr 2017.

Apologies for any inconvenience caused, please let us know if you're still having trouble after this time.

[petermackley]

Thanks.

Network returned at about 1pm today, 28th.

[Alex]

@petermackley Thanks for letting us know. 

Glad to see everything is up and running for you. :smileyhappy: