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Rank 15: Guide IV
Posts: 298
Registered: ‎25-03-2008
Accepted Solution

Network outage - DN7 and DN1

Hi guys,

 

Can you check out what is going on in the DN7 and DN4 post codes in Doncaster.

 

I have had No Service a lot this morning and every so often it comes back and disappears again.

 

Thought it was just me but just spoken to other people in my house and they're having the same problem.

 

It's also happening at work in the DN4 area.

Message 1 of 12 (1,971 Views)

Accepted Solutions
Posts: 241
Topics: 1
Thanks: 64
Registered: ‎17-01-2017

Re: Network outage - DN7 and DN1

[ Edited ]

Hi all,

 

We're aware that there has been a coverage issue in your area, however looking into this, I can see that it's now resolved.

 

If you're still experiencing issues, let us know and we'll look this further. Smiley Happy

View solution in original position

Message 11 of 12 (3,250 Views)

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Rank 1: Guest
Posts: 1
Registered: ‎10-03-2017

Re: Network outage - DN7 and DN1

[ Edited ]

Exactly the same here in DN1 and DN3 Phone is useless at the moment. shows 3g but wont sent texts or use data

Message 2 of 12 (1,960 Views)
Rank 1: Guest
Posts: 5
Registered: ‎13-04-2015

Re: Network outage - DN7 and DN1

Same in S64 (Mexborough) and DN4 (Balby)

Message 3 of 12 (1,946 Views)
Rank 1: Guest
Posts: 5
Registered: ‎10-03-2017

Re: Network outage - DN7 and DN1

SAME HERE IN SHEFFIELD S9

 

 

Message 4 of 12 (1,898 Views)
Rank 15: Guide IV
Posts: 298
Registered: ‎25-03-2008

Re: Network outage - DN7 and DN1

Hi all,

 

What is the best way to raise these kinds of faults? Reported through the My Vodafone app, raised the topic on here and also sent the below via Twitter.

 

Tried calling 191 but lost the will to live on hold. Is there any network status pages where I can get updates? Wouldn't chase if I knew someone was all over this.

 

TE2

Message 5 of 12 (1,858 Views)
Rank 24: Tutor III
Posts: 405
Registered: ‎14-02-2015

Re: Network outage - DN7 and DN1

Message 6 of 12 (1,853 Views)
Posts: 11,845
Topics: 562
Thanks: 175
Solutions: 642
Registered: ‎29-07-2008

Re: Network outage - DN7 and DN1

Hi everyone,

 

Please try the steps in our network troubleshooting thread.

 

If you're still experiencing the issue after completing these steps, post the template with your answers here and we'll get back to you ASAP.

Message 7 of 12 (1,845 Views)
Rank 1: Guest
Posts: 5
Registered: ‎10-03-2017

Re: Network outage - DN7 and DN1

i have done the template.  please see my thread, very similar area

 

Message 8 of 12 (1,842 Views)
Rank 1: Guest
Posts: 5
Registered: ‎10-03-2017

Re: Network outage - DN7 and DN1

same, I woulnd't chase if I got an answer as to what the problem is and when it will be fixed rather than just fobbed off as if it isn't real.  

 

Message 9 of 12 (1,839 Views)
Rank 15: Guide IV
Posts: 298
Registered: ‎25-03-2008

Re: Network outage - DN7 and DN1

@Jenny

 

This is the point, rather than send me to a 'network troubleshooting' thread and ask me to supply information that has already been submitted via the app (that was specifically built for this purpose), what I'd instead appreciate if you would check your logs at your end and say to me "yes there is a problem in your area".

 

So... you know... you update me.

 

Just to add, since I posted this to Facebook and Twitter, a lot of my friends in the local area have confirmed they too have the problem. They too have reported to Vodafone.

 

So it is clear there is a problem.... so... how about an update?

 

Please?

Message 10 of 12 (1,821 Views)
Posts: 241
Topics: 1
Thanks: 64
Registered: ‎17-01-2017

Re: Network outage - DN7 and DN1

[ Edited ]

Hi all,

 

We're aware that there has been a coverage issue in your area, however looking into this, I can see that it's now resolved.

 

If you're still experiencing issues, let us know and we'll look this further. Smiley Happy

Message 11 of 12 (3,251 Views)
Rank 15: Guide IV
Posts: 298
Registered: ‎25-03-2008

Re: Network outage - DN7 and DN1

Hahaha - thanks for the reply.

 

I appreciate the fact you posted that you were aware there has been a coverage issue in my area. I did expect the standard "we've looked and there's no problems" reply today as the problem was fixed last night.

 

It only took 25 hours from when this thread was first opened for someone from Vodafone to say there was actually an issue.

 

So thank you, your honesty is refreshing!

 

Message 12 of 12 (1,614 Views)
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