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Rank 1: Guest
Posts: 1
Registered: ‎15-12-2016

Re: Northampton signal issues

I have had problems with this since August, there is a known issue at Nn4 8qf i believe, would love to know when a fix is planned in for it

Message 21 of 28 (8,890 Views)
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Registered: ‎29-09-2015

Re: Northampton signal issues

[ Edited ]

@Sneddy Sorry for the delay in reaching your post.

 

So we can ensure the issue that you're experiencing is connected with the current investigation on our Network status checker, please try the steps in our Network Troubleshooting thread.

 

If you're still experiencing the issue after completing these steps, post the template with your answers here and I'll have a member of the team get back to you as soon as possible.

Message 22 of 28 (8,399 Views)
Rank 6: Frequent Poster
Posts: 201
Registered: ‎22-11-2012

Re: Northampton signal issues

Hi there

 

So I have new phones, new sim cards and fault still persists.

 

Messages are not getting through to the receiving phone, it may take hours or days. This is especially worse when the receiving phone has been switched off overnight and then switched on in the morning after the message has been sent.

Message 23 of 28 (666 Views)
Posts: 241
Topics: 1
Thanks: 64
Registered: ‎17-01-2017

Re: Northampton signal issues

@djs1970 As it's been a number of months since your last contact, if you could kindly complete Network Troubleshooting again, as some information may have changed. 

 

Post the template with your answers here and I'll have a member of the team get back to you as soon as possible.

Message 24 of 28 (603 Views)
Rank 6: Frequent Poster
Posts: 201
Registered: ‎22-11-2012

Re: Northampton signal issues

Personally this is ridiculous!

Post Title: NN3 Northampton

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? YES

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here. NN3 6FL

3) Does the issue occur if you try your SIM card in a different phone? Replaced phones and Sims. Vodafone costing me a fortune.

4) What errors are seen or heard when the issue occurs? Message not being received in NN8 when phone switched on.

5) Does this happen on 2G, 3G, 4G or all? All of course!

6) When did you first notice this issue? Last year. See previous posts. Fault never fixed

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs? Probably intermittent as it happens around 07:30am most days. Otherwise I guess it's OK, but who knows what messages go missing!
Message 25 of 28 (566 Views)
Posts: 241
Topics: 1
Thanks: 64
Registered: ‎17-01-2017

Re: Northampton signal issues

@djs1970 I've looked at your local serving site (4833) and this is performing as expected. 

 

So we can look into this further, I've sent you a private message with details on how to get in touch by email. 

 

We'll need this information in order to raise any cases with our Network Engineers, so this can be fully investigated. 

 

Message 26 of 28 (499 Views)
Rank 6: Frequent Poster
Posts: 201
Registered: ‎22-11-2012

Re: Northampton signal issues

I have sent the message back as requested. I'm guessing I will be wasting my time and money again doing the investigations for Vodafone again, just like last time!

Message 27 of 28 (475 Views)
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Posts: 241
Topics: 1
Thanks: 64
Registered: ‎17-01-2017

Re: Northampton signal issues

@djs1970 I've responded to your latest email. Smiley Happy

Message 28 of 28 (383 Views)
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