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Rank 6: Frequent Poster
Posts: 201
Registered: ‎22-11-2012

Northampton signal issues

Post Title: NN3 Northampton

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? Yes. A few miles.

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? NN3 6FL

3) Does the issue occur if you try your SIM card in a different phone? Have a new sim card and have a new phone

4) What errors are seen or heard when the issue occurs? Messages appear to be sent, but received hours later. Calls go straight to answer phone

5) Does this happen on 2G, 3G, 4G or all? 3G and 4G. 2G not tried

6) When did you first notice this issue? A year ago?

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs? Permanent. Happens in the morning or late afternoon

Message 1 of 28 (11,925 Views)
Posts: 20,934
Registered: ‎14-08-2011

Re: Northampton signal issues

Hi,

 

Inputting your postcode into the Network Checker does not highlight any current issues with your local or surrounding masts. 

 

Also expected but not guaranteed 2G,3G and 4G is suggested to be good. 

 

As service / signal is fine away from your area this suggests your SIM card and phone are ok. 

 

This could be Mast Congestion where issues arise when lots of people access the mast(s) at approximately the same time. 

 

You could try turning off 3G and 4G in the phones settings to force 2G which may stabilise calls & texts but would reduce internet speeds. 

 

Vodafone Network Checker.

 

 

image.jpeg

 

Message 2 of 28 (11,923 Views)
Rank 6: Frequent Poster
Posts: 201
Registered: ‎22-11-2012

Re: Northampton signal issues

I appreciate your answer, but find it amazing that nobody from Vodafone answers my query. I complained about this signal problem on Facebook and they told me paste the template on here. Pass the buck comes to mind. Prove me wrong Vodafone ! 

Message 3 of 28 (11,779 Views)
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Thanks: 239
Solutions: 16
Registered: ‎29-09-2015

Re: Northampton signal issues

@djs1970 I've checked your 2G/3G serving site (53994), however couldn't see any dips in performance or reported faults. 

 

Your 4G site (4833) also appears to be performing as we'd expect it to be. 

 

Please change your settings to 2G only and test if the issue still happens. 

 

Kindly keep us updated. 

Message 4 of 28 (11,683 Views)
Rank 6: Frequent Poster
Posts: 201
Registered: ‎22-11-2012

Re: Northampton signal issues

  • Not really the reply I was looking for. Last time I was told it was the phone . This has been proved incorrect. I have a new phone, new sim card and the answer now is to run my S7 on 2G. Why?  You have said everything seems to be OK.  It obviously isn't as this problem still persists. My poor decision is staying with Vodafone ! 
Message 5 of 28 (11,669 Views)
Rank 6: Frequent Poster
Posts: 201
Registered: ‎22-11-2012

Re: Northampton signal issues

Vodafone's improved coverage and you want me to use my Samsung S7 in 2G? Lol! 

Message 6 of 28 (11,525 Views)
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Thanks: 239
Solutions: 16
Registered: ‎29-09-2015

Re: Northampton signal issues

@djs1970 Testing your phone on 2G only will allow us to pinpoint if there's any issues with the 2G, 3G or 4G sector of your serving cell. 

 

Kindly test your phone on 2G and get back to us with the results.

Message 7 of 28 (11,464 Views)
Rank 6: Frequent Poster
Posts: 201
Registered: ‎22-11-2012

Re: Northampton signal issues

I will try on 2G, but I don't really know why I am despite your last post. Your colleague has already said in a post further above that 2G and 3G are performing OK with no dips. 

 

So just why am I trying it on 2G?

Message 8 of 28 (11,413 Views)
Rank 6: Frequent Poster
Posts: 201
Registered: ‎22-11-2012

Re: Northampton signal issues

Tried on 2G and seems OK
Message 9 of 28 (11,311 Views)
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Thanks: 239
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Registered: ‎29-09-2015

Re: Northampton signal issues

@djs1970 I've sent you a private message with details on how to get in touch.

 

We'll be able to investigate further once you've contacted us. 

Message 10 of 28 (11,245 Views)
Rank 6: Frequent Poster
Posts: 201
Registered: ‎22-11-2012

Re: Northampton signal issues

Unbelievable. I received a pm from Vodafone who ask for all my details so they can access my account. Why is that as my information is private. Then they send me a message to dial 191 and discuss it there instead. Calling 191 has previously resulted in nothing, and the thread here called network queries resulted in nothing apart from I have to set 2G on my Samsung S7 phone. Improved coverage Vodafone think again!
Message 11 of 28 (11,233 Views)
Posts: 1,933
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Thanks: 239
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Registered: ‎29-09-2015

Re: Northampton signal issues

@djs1970 If you'd like our help, you'll need to follow the instructions from the first private message I sent. 

 

Please note we're unable to respond to messages sent to our own personal inbox. 

Message 12 of 28 (11,162 Views)
Rank 6: Frequent Poster
Posts: 201
Registered: ‎22-11-2012

Re: Northampton signal issues

So it's not the phone as that's been changed, it's not the sim as that's been changed, I'm told at the top of the thread the network is working correctly. I'm not trying to be difficult, but what more do you want from me and what can you achieve by getting this info from me? I guess your network isn't up to it as someone said, too many people in the cell?
Message 13 of 28 (11,148 Views)
Posts: 1,933
Topics: 6
Thanks: 239
Solutions: 16
Registered: ‎29-09-2015

Re: Northampton signal issues

@djs1970 If you provide us with your details, we'll be able to use various internal systems to try and pinpoint your issue. 

 

We appreciate you may not want to disclose your personal information, therefore it's entirely your choice if you decided to contact us. 

Message 14 of 28 (10,950 Views)
Rank 6: Frequent Poster
Posts: 201
Registered: ‎22-11-2012

Re: Northampton signal issues

I am not prepared to share personal information, I cannot see how my personal information regarding this eforum can fix this issue. I will provide you with any information I feel I can to help you resolve this issue. As for calling Vodafone which country will I be speaking to next? My biggest mistake was taking on board what was said before by a Vodafone eforum employee 'it's your phone or sim'.As I've said they have been changed, but fault still persits. Shame as I renewed my contract with you a few months ago, and didn't get what was promised. A poor unhappy loyal customer!
Message 15 of 28 (10,590 Views)
Rank 6: Frequent Poster
Posts: 201
Registered: ‎22-11-2012

Re: Northampton signal issues

Just like your network. Silent!

Message 16 of 28 (10,485 Views)
Posts: 1,933
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Thanks: 239
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Registered: ‎29-09-2015

Re: Northampton signal issues

@djs1970 We'd like to help you, however in order to investigate further, we'll require you to get in touch using the details from the private message we sent previously. 

Message 17 of 28 (10,383 Views)
Rank 6: Frequent Poster
Posts: 201
Registered: ‎22-11-2012

Re: Northampton signal issues

I will not pass personal details to Vodafone, just like I wouldn't to a bank. My information is private and will remain so. I will provide you with any other info you require, but nothing that is private. As for ringing Vodafone, I'm not multilingual!
Message 18 of 28 (10,372 Views)
Rank 6: Frequent Poster
Posts: 201
Registered: ‎22-11-2012

Re: Northampton signal issues

You now have all the information you need. When can I expect an answer?
Message 19 of 28 (9,552 Views)
Posts: 1,933
Topics: 6
Thanks: 239
Solutions: 16
Registered: ‎29-09-2015

Re: Northampton signal issues

@djs1970 When convenient, please reply to our last email which we sent earlier today (29 November 2016). 

Message 20 of 28 (9,534 Views)
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