19-12-2016 01:42 PM - edited 19-12-2016 01:47 PM
@Sneddy Sorry for the delay in reaching your post.
If you're still experiencing the issue after completing these steps, post the template with your answers here and I'll have a member of the team get back to you as soon as possible.
15-03-2017 05:18 PM
So I have new phones, new sim cards and fault still persists.
Messages are not getting through to the receiving phone, it may take hours or days. This is especially worse when the receiving phone has been switched off overnight and then switched on in the morning after the message has been sent.
16-03-2017 09:58 AM
16-03-2017 06:49 PM
17-03-2017 11:25 AM
@djs1970 I've looked at your local serving site (4833) and this is performing as expected.
So we can look into this further, I've sent you a private message with details on how to get in touch by email.
We'll need this information in order to raise any cases with our Network Engineers, so this can be fully investigated.
© 2017 Vodafone Limited. Registered office: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN.
Registered in England No 1471587.