1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? - Yes, just Oxborough, outside the area is fine.
2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? PE33 9QB
3) Does the issue occur if you try your SIM card in a different phone? Yes, we have 3 Vodafone phones and it's the same with them all.
4) What errors are seen or heard when the issue occurs? Poor signal, we usually get 5 bars as we're so close to the mast but we've been getting only one bar or no service for 3 days.
5) Does this happen on 2G, 3G, 4G or all? Happens on all.
6) When did you first notice this issue? 3 days ago.
7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs? It;s permanent, doesn't get better at all.
Thank you.
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