RH4 - Dorking

[Portz123]

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?

Happens everywhere, no signal anywhere.

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here.

RH42JA

3) Does the issue occur if you try your SIM card in a different phone?

I don't have a spare phone just lying around

4) What errors are seen or heard when the issue occurs?

Connections to this number are restricted

5) Does this happen on 2G, 3G, 4G or all?

All

6) When did you first notice this issue?

 Yesterday lunchtime

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?

Permanent

[Jenny]

@Portz123 – I’ve checked the coverage in your area and you should get good 2G, 3G and 4G.

Your local site (30138) currently looks to be performing fine and isn’t showing any issues.

If this is happening everywhere and isn’t location specific, it may be a fault with your phone. Please try following all of the steps in out troubleshooting guide (I recommend you do this again if done already), to make sure you’re fully up to date on the network.

If there’s a fault with your phone, take a look at the info we’ve got on arranging a repair.