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Solution

Stevenage speeds

Row1
1: Seeker



1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? Anywhere in Stevenage

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here.
Sg12as
3) Does the issue occur if you try your SIM card in a different phone?
No
4) What errors are seen or heard when the issue occurs? See attached Speedtest result

5) Does this happen on 2G, 3G, 4G or all?
4g
6) When did you first notice this issue?
Weeks ago
7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?
Prettmuch alway the past few weeks
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1 REPLY 1

BandOfBrothers
17: Community Champion
17: Community Champion

Hi

 

There is some maintenance work being carried out on surrounding masts that could be affecting your local masts if Vodafone are re routing network traffic to compensate. It can take a few extra days for masts to fully settle too. 

 

"We're doing some work on our network in this area to improve your calls, texts and data coverage. Sorry if you notice any disruption. We're expecting to have things back to normal by 6pm 15 Jun 2017. Everything else should be working fine"

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.