Template network

[Robbo1]

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? MOVE OUTSIDE 2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the eForum, add it to your profile here. L40 West Lancashire 3) Does the issue occur if you try your SIM card in a different phone? YES tried 3 iPhones 4) What errors are seen or heard when the issue occurs? MISSING CALLS ALL GONE TO VOICEMAIL 5) Does this happen on 2G, 3G, 4G or all? ONLY GET 2G OR LESS 6) When did you first notice this issue? A FEW WEEKS AGO AFTER TEXT FROM VODAFONE SAYING SERVICE IN MY AREA UPGRADED 7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs? PERMANENT ON CONTRACT 3 iPHONES

[drey_p]

Hi there

Please be aware that you need to provide your full postcode. Only providing the first part will mean that the eForum Team cannot narrow down which transmitter covers your particular location.

[Robbo1]

L40 0SP

[BandOfBrothers]

Hi,

The checker states here Vodafone Online Network Checker.

"Indoors, you're unlikely to get a signal except with Vodafone Sure Signal."

Sure Signal.

Or

Vodafone Calling over wifi for eligible tariffs and phones.

[BandOfBrothers]

Hello @Robbo1

The Network checker is showing

" We've fixed an issue in this area recently. Sorry if you noticed any disruption - things should have been back to normal since 11.06pm 30 Aug 2016"

It can sometimes take a few days for the mast(s) to fully settle. 

The area your in is also a patchy area going from the Checker. 

[SianHuws]

‎

---------------------------------------------TEMPLATE-----------------------------------------------Network No Service iphone 5s. LL56



1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? Yes. Five miles

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the eForum, add it to your profile LL56 4PB.

3) Does the issue occur if you try your SIM card in a different phone? No

4) What errors are seen or heard when the issue occurs? "No Service". Unable to make or receive phonecalls and txts

5) Does this happen on 2G, 3G, 4G or all? All

6) When did you first notice this issue? Yesterday 10am

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs? Permanent at this location.

[BandOfBrothers]

@SianHuws

I note in the template you answered No to Question 3.

"3) Does the issue occur if you try your SIM card in a different phone? No"

This could then be your phone that's having difficulty in acquiring signal in your home. 

The Vodafone Network Checker shows no current issues with Local or Surrounding masts. 

It does however show your area is patchy for 3g. 

Options such as a Sure Signal that creates a 3g signal in the home that works off home broadband or for people on eligible tariffs and phones can use Calling over WiFi. 

[Rahim]

@SianHuws I've taken a look at your 2G serving cell (374) and can see that it's performing as expected, with no dips in performance or faults which would be impacting your service. 

Please note It can take up to 24 hours for a new SIM to activate on our network. 

If you're still experiencing issues, please change your phone settings to 2G only. 

Let us know how you get on.