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1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?
It happens when you are in the station terminal. Once the train departs the signal is absolutely fine.
2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the eForum, add it to your profile here.
3) Does the issue occur if you try your SIM card in a different phone?
I haven't been able to try
4) What errors are seen or heard when the issue occurs?
The phone is showing a reasonable 4G signal but there is just no connectivity.
5) Does this happen on 2G, 3G, 4G or all?
6) When did you first notice this issue?
It's been going on for many months - possibly years.
7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?
I travel through the station daily. I notice it especially at 5pm - presumably when the station is busiest. I notice it a little upon arrival around 9am, but much more so in the evening. At 5-6pm there is literally no connectivity until the train departs.
I appreciate you say the issue appears to have been present for a while.
However on checking that postcode in > Vodafone Network Checker.
"We're trying to fix a network issue which might be affecting calls coverage. It’s now being investigated. We'll update this page as soon as we know more."
As this is also appearing to be happening at 5pm ie Rush hour this could also be a case of Mast Congestion which is when lots of people are accessing the mast(s) at approximately the same time.
I suspect it could well be mast congestion..which seems fairly inadequate, given this is a mainline rail terminus in the capital! I don't think you are suggesting it is reasonable to not have internet access at rush hour?
This is not a recent issue. I've been travelling through Paddington daily for over 2 years and I can't remember a time when it has worked especially well/at all between 5-6pm. I usually switch to my EE dongle until I leave the station.
I'm only reporting it now because Vodafone help encouraged me to..
Mast congestion, not spots and fringe coverage are all aspects of all the Networks we have to consider when joining.
I'm not saying as a fellow customer thst it's always reasonable to have to endure the above conditions of connectivity, but it's something that has been present for as long as I can remember.
As I pointed out there are known mast issues for that postcode.
I also appreciate you say this has been ongoing for a while.
A person can Register for Updates within the Network Checker link.
I'm sure the Vodafone Tech Team will feedback the information from your templated answers.
@tombetts I've checked our inbox, however couldn't see any emails from yourself via the registered email address within your profile.
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I re-submitted and received an acknowledgement -
Thank you for your email, we'll be in touch
So hopefully that all worked ok this time.
I have experienced exactly the same problem, also for years but it would appear to be getting worse in recent weeks. I get to the station and cannot refresh any of my apps.
Device shows a good 4G connection but absolutely no data use works.
I have found that if I force my device onto the 3G network I can actually get data to work.
This issue is hugely frustrating as it means I cannot access the online train time apps when close to or in Paddington station - a time when I would really like to get these to work - I got on the wrong train last night as the app was not able to tell me that there was a platform change for my train - luckily I realised before the train left!
With the Vodafone Group office located just around the corner, I'd expect this to work
Yep - still exactly the same for me.
Luckily my contract is finally up for renewal. I won't fall for the retention sales pitch this time that the coverage will improve..!