Ask
Reply
Solution
27-10-2016 11:21 AM
Once again no coverage / reception in SO51
It has been poor for a few days but is now totally unavailable
27-10-2016 11:34 AM
Hi
Looking at the network Checker your local masts and surrounding ones are not showing at issue.
However for that first part of your post code it is showing as a patchy area.
https://www.vodafone.co.uk/explore/network/uk-coverage-map/index.htm
Vodafone have provided a specific Self Help Thread that holds Initial Checks and a Template that asks certain questions that will Help us and the Tech Team to ascertain what's possibly going wrong in your area. Please would you re post the template with your answers.
*
Current Phone >
Samsung Galaxy s²³ Ultra 512gb Phantom Black.
01-11-2017 05:10 PM
The problem has got worse over past few months / weeks and now do well to get one bar of connectivity. Is there a problem with service strength
02-11-2017 01:21 PM
@NigelCross - So that we can take a closer look into this for you, please let us know your full post code.
If you don’t want to publically post this, you can update it privately to your profile.
06-11-2017 05:36 PM
SO51 6ES
07-11-2017 01:09 PM
@NigelCross Your local serving sites look to be performing correctly with no errors reported.
Looking at your postcode in more detail, it does look like you're in a low coverage area.
Please try to change your device settings down to 2G only and let us know if this improves things for you.
I'd also recommend checking out if you're eligible for Wi-Fi Calling or looking into our Sure Signal device, which is ideal for your type of location.