Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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4g speed boost after cutting off 3g. Yeah right !

Hello all  I'm really annoyed by you Vodafone. Been with you since 1996.For the last 18 months or more, you have been telling me that you're going to cut off the 3g data signal in my area, and for me to make sure i have a 4g capable device. Fair enou...

Pluginz by 4: Newbie
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my website is blocked by securenet

Hi, team. my website https://www.seouldateabroad.online is blocked by Securenet for no reason. It's not even launched yet and still being work in progress. And it's simple dating website. Did it block it just by keyword auto matching or something?

Poor signal since 3g switch off

Any one else got poor service/signal since 3g switch off? Think vodafone 3g switch off is a step backwards. My s22 ultra is always warm from always searching for signal since 3g switch off! Before I could get a steady 8mbps now I'm either getting not...

Vodafone mobile coverage

I've been using O2 for my mobile for the last years and found the signal throughout Aberdeen not really ideal -- connection was really shaky at times, with lots of background noise and dropped calls. I've now been offered a great deal from Vodafone, ...

m1inny by 2: Seeker
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Website incorrectly classed as having 18+ content

Hi. I manage a website for a small, registered charity (www.smef.org.uk). Recently this has been flagged by Vodafone as having 18+ content. It provides valuable help and advice for the community - it has no nudity or profanity or any other content wh...

3G Switch Off - No 4G Coverage

I cannot seem to get an answer from anyone on this, all the FAQs from all the networks and even Ofcom's guidance are completely ignoring what must be hundreds of thousands of users accross the UK who don't get a 4G or 5G signal in their area. Accordi...

5G Ultra

Why does Vodafone plaster 5G ultra all over its website when in reality at the moment we only get 4G rebadged to 5G like it has been NSA technology they even made an dedicated page of it! It's so misleading because absolutely nobody has it not curren...

JoshuaK by 2: Seeker
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Using hotspot for PS Portal

I had the PS Portal since the day it came out and it was working great using my hotspot from my phone. In the last couple of weeks when I am trying to use connect to my PS I keeps getting the message “Something went wrong”. Is anyone else having this...

stumpy04 by 2: Seeker
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