We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now? 2) Why can't you give me a timescale o...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
Poor to no signal in Sr7 Since beginning of December...I have to use wifi calling however my husband who is currently housebound and undergoing medical tests and his phone is not wifi enabled. The network coverage shows an issue in DH6 2 but not whe...
Hi, I am getting messages from people saying my website is blocked &/or showing as 18+ but it is not 18+ and it is accessible to anyone off the vodafone network, can you please check and unblock it if so: https://1url.co.ukthanks
Hi there, I am the owner of urlbae.com and I have had a number of our customers complain that SecureNet is blocking Vodaphone users from our website. it works fine via WiFi or if they connect using a vpn but directly with vodaphone it’s being blocke...
Hi, our domain pinelabs.pygcl.com and easebuzz.pygcl.com is being blocked by Vodafone secure net. We are a payment processing company facilitating cross border payments. Could you please take this on priority and whitelist our domain since this is im...
Hello the two sites I like to use one are being flagged as 18 plus when they are ssl certificated and have nothing sexual about them and are like another site I use called masseurfinder which doesn't have the same block,They are gayfriendly.comAnd ga...
Hello, our website/url garkal.com is being blocked on the vodafone network and secure net . I have run this legal consultancy Garkal for the last 20 years.The http ://garkal.comOur website deals with the legal industry and should be not be restri...
Hi All,Hoping someone will be able to help, I can call DWP service centre on: 0800 121 4600 - Once I select the options required, the call then gets cut off/drops out. I’ve tried several times on different days, and it won’t connect, I can’t sit in ...
Hi there, for some reason Vodafone is blocking my website: https://www.sophoseducation.com saying SecureNet blocked our site - can someone please advise us on how to get this unblocked? It is really affecting our business and needs to be accessed asa...
My pixel 7 has started not connecting calls I try to make unless it is turned off and back on first . Anyone else had this issue and got a solution?
Hi. I have recently moved from o2 to Vodafone but there seems to have been an issue porting over my old number and now only those who are with Vodafone can call or text me. If someone calls from any other network they get a 'this number is not recogn...
