Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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Network Issues TW12 - Hampton Hill

 1) Does the issue happen in just one location? MostlyIf so, how far do you have to travel to regain service? 10 minutes from my house 2) What is the full postcode - added to profile already 3) Does the issue occur if you try your SIM card in a diffe...

Derek_H by 4: Newbie
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Poor Signal TW13

 1) Only happens at work or surrounding area within a mile 2) Location Hanworth TW13 6JE 3) Happens on 3/4 different phone at this site different users all on Vodafone 4) The other person can hear you but you cannot hear them and then after a little ...

Kam-PKS by 4: Newbie
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  • 135 replies
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Some contacts can't get through on calls or text messages

Hi! For the past few weeks a number of contacts are struggling to contact me via texts or calls. I can call them & text them, but none of their messages or calls come through to me. When they call me they get no tone at all as if my number doesn't ex...

Hebdeb18 by 2: Seeker
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  • 1 replies
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Website blocked by Vodafone Secure Net

Dear Vodafone team,as many other website owners, I also have the problem that my website https://panda-platforma.berlin is being blocked by Vodafone Secure Net. As I am in Germany, I am not sure if the problem occurs only in German Vodafone environme...

DanaBond by 3: Seeker
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Our company's website blocked

Good Morning,like many users in this forum are complaining, our company's website has been blocked by Vodafone.Same problem seen in forum. allot.com breaking SSL handshake through Vodafone mobile connection.No way to have a technical conversation wit...

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akirapix by 4: Newbie
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Poor Signal - TS5

Signal strength is 1 (max 2) bar on three separate phones we are trying to use in TS5 (indoor and outdoor). Telephone calls keep being dropped. Online network checker indicates signal strength is currently good. Vodaphone customer support could not i...

5G SA (ultra) - phone not connecting

Hi!I should be able to connect to 5G Ultra (standalone) - I meet the pre-requisites - I use compatible handset (S23 Ultra), upgraded my plan since February 23 and I tried it in several postcode covered by 6G Ultra. However my phone only connects to N...

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sirgader by 4: Newbie
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Urgent - Unblock company website

Hi.Our website appears to be blocked on the Vodafone network. The SSL cert is from allot.com which looks to be the Israeli security company Vodafone uses for web filtering. Could we please be whitelisted as there is no content for concern in any cate...

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Gnatta by 2: Seeker
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  • 5 replies
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