Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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No signal

Why has my mobile network signal goo weak. It is either on 1 bar or not at all so I havWhy has my mobile network signal goo weak. It is either on 1 bar or not at all so I have to use WI Fi calling. I have done everything listed in the checks ...rang ...

valbr by 2: Seeker
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No Signal or 4G at Home

Network checker indicates strong signal and 4G in my area. I get virtually no signal and no 4G.Post Title: PE31 1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?Just at home 5 Senter’s Road, 2) Wha...

Scriblet by 2: Seeker
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5G mobile

Hi, whenever my phone switches to 5G - I can never get any connected services ( such as email, news WA etc)  if I switch to 4G it’s all fine - bit annoying when in large cities and towns with 5G 

Website mistakingly flagged as 18+

Hi! My e-commerce shop www.emberhug.shop seems to have been flagged as 18+ even though I have no idea why. No forbidden content there, just selling heated blankets. Would be most grateful for an urgent solution. I am running paid ads and I am quite u...

Kuziomin by 3: Seeker
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