Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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Port

Hi requested port in on 20th of November but it still not completed I can make call receive text but when someone calls me it goes to voicemail 

Amir211 by 2: Seeker
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Accessing some IP cameras on 4/5G Network

HiI was previously with EE and had no problem accessing my home IP cameras however since moving to Vodafone I am having problems seeing my Reolink cameras when on 4/5G network. When I launch the Reolink app the bit rate goes flying up and then comes ...

R228t keep turning off

Hello,my R228t device keep turning off while it’s plugged in, so its definitely not a battery issue as its fully charged. Nothing else wring with it, the net works, but out of nowhere the device just turns off and all my connection turns off too. wha...

Bad quality calls since update

Hi, since my phone had an update at the weekend the quality of the calls is awful.The signal is strong but the call quality is terrible. Anyone else having an issue like this? Thanks

KazzaP82 by 2: Seeker
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Poor coverage even 4G or 5G

Really going off Vodafone. I’m in the Suffolk area, and though it states 4G on the device, constant buffering. When I’m in london on 5G constant buffeting.  I’m sure voda will say something along the lines of it’s the iPhone, but I find that hard to ...

emma21T by 1: Seeker
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Does 5g actually exist

I upgraded to the honor 90 in August, and I have been told that it can get 5g, and it shows that 5g is preferred network but I've never seen it on my phone. Plymouth, Exeter, Taunton all with 5g but I've never seen it on my phone. Salesperson said ph...