Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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Kindly Unblock safe website from Securenet, please

Hello, our secure and verified website artist website https://www.freenationinc.com, has for some reason been blocked by Vodafone's Securenet system. Please proceed to take a look at the classification of our website and mark it as safe.It is a Music...

Orbeets by 2: Seeker
  • 768 Views
  • 2 replies
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5G not working correctly on iPhone

Hi All,Anywhere I am, central London, or airports, when my iPhone 13 connects to 5G, even with full signal, internet doesn't work - or works very slowly. It is impossible for me to make a whatsapp call or refresh Twitter on 5G, to the point that I ha...

Malo01 by 4: Newbie
  • 932 Views
  • 1 replies
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Website blocked by Securenet

My client's website is being incorrectly blocked by Securenet and it is harming their business. I have just wasted 45 minutes on the phone to Vodafone UK, who insist there is absolutely nothing they can do to review websites on the blacklist. It seem...

zoegoose by 3: Seeker
  • 3776 Views
  • 14 replies
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Unblocking Breakroom on Vodafone network

Hello, I'm one of the team at Breakroom: https://www.breakroom.cc/ We're a job site. Our users are reporting that our site is currently blocked on the Vodafone network. Could someone please look at this and review our site?Thanks,Tom

DD13ET - H+ and 1 bar signal

I can't believe vodafone is talking about 5G SA. When I can't get a decent 4G or signal in Dundee City center, where according to all network sites should have 5G. Vodafone is faking all their network coverage and customer team is just there to make ...

s078767 by 2: Seeker
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  • 3 replies
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Unblock my website

Hi, We have several customers, using Vodafone mobile/broadband, report that they are unable to access https://www.mainstay.co.uk/. Can you explain why this is happening and how we can request removal from any blocked list?  Thanks 

JimLuton by 2: Seeker
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securenet blocking our website

We are experiencing an issue where secret is locking our web applications, this was an issue last year and was resolved but looks to have come back again, we have a number of customers raising this issue with us.Can you please review and whitelist au...