We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now? 2) Why can't you give me a timescale o...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
Hi. Our website www.jetcraft.com and associated app appear to be blocked on the Vodafone network, there appears to be a MITM attack on the SSL cert from allot.com which looks to be the Israeli security company Vodafone uses for web filtering. Could...
Dear Vodafone team, We are having a big issue with an URL that is being blocked by Vodafone.The URL is for directing users to download an app that is designed for a design exhibition in London.https://qr-open.it/g/5nqyrxyj7It The exhibition will be l...
Hello there, Please could you review why our website is being blocked by Secure Net. The platform is for mental health and well-being and should not be blocked. Commercial Site: https://mhfaengland.org/ Blocked and Required URLs:Login URL: https://mh...
Hello!One of our clients domains is being blocked by Vodafone's SecureNet.Domain: https://brianrobinson.co.ukWould you be able to submit a support request to the network to see if we can get this unblocked as soon as possible.Kind Regards,Matthew
There has been poor mobile service at PE317BD for at least 5 years now and for the past 12 months on the coverage checker it has been saying planned (3 months) considering the part of 4G that is affected covers MULTIPLE caravan sites you would think ...
Last month I launched a website https://www.homeplatecardsuk.com Ever since launch, Vodafone mobile users (and Voxi users) have complained that they cannot access the website as it flags as "age-restricted content". This is bizarre as there is nothin...
I have a RED Unlimited plan, purchased in Ireland, that supposedly allows roaming in the UK. However, I flew into London today and noticed my phone wasn't using it. I went to see if roaming was turned off, and the option to toggle it simply does not ...
Hello everyone,I wanted to bring an issue to your attention regarding the accessibility of our website, www.welldales.co.uk, specifically when accessed through mobile data. Some of our valued customers have reported being prompted to navigate through...
Please can you help me. Our customer is using the domain https://login.account-sso.com to access Okta services. This is being blocked by Securenet meaning their users cannot login when connected to using Vodafone mobile data. Please could you add ...
I bought a SIM planning to switch from my current provider. However before getting the PAC code etc. I checked my local coverage would be OK. Awful - sometimes virtually unusable. So I checked the Vodafone network status online. That was a month ...
