Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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Low bandwidth mobile data 4G

I live in North WalesI have a Huawei B535-232 with an external antenna and normally get 20-25 mbps download and upload speedsLast week there was work affecting the tower I normally connect to. We did get the sms and email from Vodafone about this. Sp...

lr101fc by 2: Seeker
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Secure Net incorrectly blocking our website

Hello. We have a new startup called morgenmarkt.de but recently we noticed that vodafone securenet+ is blocking our website. Can you help me with the reclassification of my website? Also we have the same problem in Germany but I couldn't find any app...

Company websites are blocked on vodaphone SecureNet

Curelator, are owner of website https://n1-headache.com and https://dashboard.n1-headache.com/ Recently we have been informed that users who are using Vodaphone as their provider they are being blocked from accessing both of these websites. We have i...

4G signal on Nokia 105

I had an old Nokia 1600 phone which suddenly refused to give me a signal in my home, but signal was fine when greater than 20 metres from my house.  Vodafone blamed my old phone, so I  bought a new Nokia 105.  I had to buy a £10 bundle with it, so go...

Birdie42 by 2: Seeker
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Upload speed slow

I am located at CW9 7RY mobile upload speed has dropped to below 0.3Mbps since yesterday download still 10-16 Mbps please HELP!

Paulbatt by 2: Seeker
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experiencing awful mobile data speeds

For the past few days my mobile data has been barely usable. Speed tests will barely reach 1MB, it's pathetic. Occasionally I'll think it's fixed if I toggle airplane mode or restart my phone but it just goes back to being poor. Happens everywhere I ...

Historic Location data

My daughter’s iphone was stolen at school. It turned back up but to confirm it here it was during the period it had been taken the school have asked us if we have anything which shows where it was. Findmyphone doesn’t do historical and am wondering i...

Nick2811 by 2: Seeker
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VI network is messing with my life.

We don't have broadband in my locality, so vi unlimited night data comes at rescue. I'm only using my phone as hotspot for internet connectivity. There is only one place near window balcony where i get reliable network on first floor, but since past ...

tushi8 by 2: Seeker
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Resolved! network coverage has come virtually non-existent

I have a contract for 2 sim only monthly plans plus the one number (apple watch) on one of the plans. One plan is mine which ends in a few months and which I am prepared to run out.  However my son's plan including one number does not run out till Au...