Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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4g Dropout every 6 hours KA13 Kilwinning

Hi there I hope you can help with an issue I'm having with 4g droputs. I'm running Vodafone 4g on a 4g router, and my internet connection drops for 3s every 6 hours. Every 6 hours exactly, 4 times a day for a week now. I'm guessing this has something...

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4G/3G connection drops regularly - NG33 Corby Glen

Out in the sticks, I use a 4G modem/router (TPLink Archer MR200) for my Internet connection. It points towards a mast 2km away (eNB ID 512876 - LTE, I think). The connection is fair (50-75%) most of the time, but it drops several times a day for long...

Firedog by 3: Seeker
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Vodafone mast still on 2G

Can anyone tell me when the Vodafone 2G site in Axminster, site 4202, EX13 5AA, is going to be upgraded to 4G? Planning was submitted and approved over 3 years ago. I can see the network status checker shows nothing, but all other sites in East Devon...

axc33 by 4: Newbie
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Really slow internet GL7 6JJ

Really slow internet in this location. Makes it almost unusable especially if you want to stream a video. Can anyone check if this is normal or there are issues? I've recently switched to Vodafone.

ryan121 by 4: Newbie
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RG27 - Hook

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? Happens in all rooms indoors. Need to go outside to take or make a call. 2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs?  RG...

LordB by 2: Seeker
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Noisy 5G mast Keighley Road

I came home one day to a huge 5G mast outside my bedroom window. I am just about used to looking at it but the noise is unbelievable. It is so loud especially at night time and it is keeping us all awake. Is there something that could be done to redu...

Spucey87 by 2: Seeker
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Mobile data

My son has gone to Thailand and has bought a local Thai Sim with data. If I'm not connected to WiFi here in the UK and am using my mobile data (I have unlimited data in my pay monthly plan), am I charged to send WhatsApp messages to my son in Thailan...