Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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Vodafone & Three

Hello I’m new here! So I hear Vodafone and network Three are now together. My question is are they using each others masts eg Vodafone customers can start using Three’s masts? Many thanks! 

Jamez_W by 2: Seeker
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No 3g covereage

Since the 3G cut off i have noticed my signal is much worse in multiple location, I use my phone for work to contact the hub, and customers and use the app as I travel. Now I am finding it hard to get a signal in most areas around and outside Birming...

Potta by 2: Seeker
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South Ruislip HA4 - Bad Data signal

I just moved into this area, and my phone is unable to receive a very bad signal or even a single signal. Once I parked my car and walked into my house, there was only 4G and/or even "E".Would you tell me what is going on?

TTO121 by 2: Seeker
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No 4g E symbol-I Phone

HiMy i phone  11 has suddenly and permanently gone to a symbol E ,for 2 weeks so i can’t use it out of the  wi-fi area, I contacted vodaphone done all the network re sets , had a new sim , checked sim in another phone and worked , but I still cannot ...

Ltomlins by 3: Seeker
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Vodafone H-500-s frequency change

Hello. I have multiple routers on my property. I want to move my Vodafone H-500-s router from 40MHz to 20Mhz but do not find that option. It is for better signals with so many routers in the same space. Please assist. 

Vodafone is blocking my website

Hi Team,Vodafone is blocking website www.hmcmonza.com using Vodafone throws error says "Your connection is not private", even it is secured with verified SSl. Please, could you reconsider this domain? Thank you  

Regarding ISP Block From Vodafone

Hi,I hope this message finds you well. I am writing to bring to your attention an issue we are currently facing with Vodafone, a company affiliated with yours. It has come to our notice that our website, travelodeal.co.uk is being blocked by Vodafone...

Mast in Old Road Crayford DA1 4DR

There has been a fault showing g for the above mast for some time.  It says a specialist engineer will be sent. Has he got lost?   Can you tell me when the repairs are likely to be carried out as my signal at home is Almost zero.The mast postcode is ...

dhinxman by 4: Newbie
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Resolved! Sim not registered

Hi, my vi number from India, which was working till last march in UK, is currently not working. Message shown in various hand set is "SIM not allowed". And not registered with network. Can someone help. I have tried to set network manually as well. B...

Neena by 3: Seeker
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