Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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Poor Network 4G and 5G in North London

Hi  I have joined Vodafone since November 2020. Since then I had no joy of using my mobile data. In all of north london (N9, N18, N14, EN1, EN2, EN3, E10, E17) the connection is soo slow that even BBC news web page takes ages to open. I am using ipho...

Intermittent signal

Post Title: SE25 1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? In most of my travel locations  2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this show...

No G service

There is virtually no service where I live SO 557 722.  The best signal I can get is 2 bars, no G on a iPhone 10.  It is not my phone as visitors to my house have the same problem.  I appears the Vodafone network is the best as some network suppliers...

no network

Hi everyone, I have an issue with a vodafone pocket router (Model:R219z) for some reason it detects simcards, but it won't pick up network signal, regardless of network provider https://nox.tips/ https://xender.vip/

Connection throttled to 10mb on 'Max' plan

Hi,As seen by other customers (thread 1, thread 2, thread 3) , my connection is being throttled to 10mb despite claims there is no traffic shaping on the max plan. I have an external omni-directional antenna, 1km from the mast with direct line of sig...

Website blocked by SecureNet

Hi there,Our e-commerce website is being blocked by SecureNet and I can't seem to get an answer as to why.  It's a sports retail site, hosted on Shopify & all SSL certificates etc. are valid.I've seen on previous posts that this can be investigated a...

Why is my website blocked?

Hi there, we have visitors reporting that my website (https://lglow.com) is showing either 'to confirm over 18 to see content' or 'your connection is not private.' We tried with different networks and found this is only the case when a device connect...

EvanC by 2: Seeker
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