Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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RG5 Reading

 1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? 500 metres 2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your ...

5G is not working

I tried at several locations, include central on a couple of devices but don’t have any 5G connections. I tried on Huawei 5g cpe pro, on iphone 13 pro max, some other iphone 13 but no chance. All of the locations I tried to connect are shown in vodaf...

Bahadlr by 2: Seeker
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No data network in SN16

For at least three weeks now I have absolutely no data coverage when I leave the house (i.e., not on Wifi).  This is not just an issue for me, but everyone on Vodafone in this area is having exactly the same issue.  I'm not sitting on the phone for h...

JSMVV by 3: Seeker
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NW7

Post Title: NW71) No indoor signal, patchy outdoor signal2) What is the full postcode NW7 1FX3) Does the issue occur if you try your SIM card in a different phone?Yes4) What errors are seen or heard when the issue occurs?No signal of any kind( just o...

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kingem by 2: Seeker
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Using Apple Airplay with Wired Devices

Hi, I've got a mesh network and have disabled Wi-Fi on my router so that I get better signal around the house. One thing I've always struggled with even when just using the router was to get to get my iphone to speak to my Apple TV when the Apple TV ...

rhodeon by 2: Seeker
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Basic sim doesn't work with my voip service

I have a 'Localphone' voip sip service I use in my caravan (uk based). My vodafone basic sim is the only number I can't ring from my sip phone. I'm assuming it's because Localphone is an International service and the basic sim doesn't allow internati...

Can't hear anything when calling virgin landline

Whenever I try to phone my parents virgin land-line from my mobile I can not hear anything when the call is connected. My parents can hear me. My mum is now also having the same issue when calling her land-line from her Vodafone mobile.My parents hav...

Resolved! 4G coverage but no data working! Help!

For the last day or so I’ve had next to no data despite having 4G coverage showing on my iPhone X. It’s working fine on my partner’s phone so I can’t understand why it isn’t on mine. I called 191 and waited a long time but what they advised hasn’t he...

hollaa01 by 3: Seeker
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4g signal gone/dropping on 2 accounts/devices

 8 days ago, I had my 4g go from great to unusable. I was getting around 30Mbps now it's down to single digit Kbps. This is on 2 devices using 2 separate sims. When I went to town at the weekend, the speed was normal on my phone. 4 vodafone advisors ...

Theidler by 3: Seeker
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