We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now? 2) Why can't you give me a timescale o...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
Why does Vodafone plaster 5G ultra all over its website when in reality at the moment we only get 4G rebadged to 5G like it has been NSA technology they even made an dedicated page of it! It's so misleading because absolutely nobody has it not curren...
I had the PS Portal since the day it came out and it was working great using my hotspot from my phone. In the last couple of weeks when I am trying to use connect to my PS I keeps getting the message “Something went wrong”. Is anyone else having this...
Hi, I have tried to contact Vodafone about this but, in Canterbury I have been experience a rather odd issue where I can't make calls, send texts or get online, I have tried multiple sim swaps. I have 3 numbers on Vodafone they are all affected, this...
Scroll down for my answers to the questions on the template but I don't think it will be a lot of help. I'm experiencing a couple of issues with signal/data dropouts: 1. Full signal but every 30-60 seconds the signal drops out completely. Calls cut o...
Hi,Experiencing a lot of mobile network issue since 2 months : Poor network signal in NW101) Does the issue happen in just one location? If so, how far do you have to travel to regain service? Yes in NW102) What is the full postcode (e.g. ST1 1AA) of...
Hi I have no network while I’m in UAE. Landed last night and it seemed everything was working fine. Now no reception
Hi There,Some of our customers are reporting that vodafone is blocking them from authenticating with our authentication services which is preventing them from using our application when on mobile network and is causing a terrible user experience. We ...
I use my 4G for work via zscaler vpn and have recently been unable to connect to various trusted sites via links from emails. Mimecast is being triggered to block the sites and when I click through to advanced it shows that Vodafone has flagged them ...
Can anyone shed any light on the absolutely awful signal for both data and calls at Stansted Airport? H and 4G signal shows up, as do 3 bars in the phone reception, but calls are almost impossible, and any data usage is either non-existant (usually t...
I recently took advantage of the new City Fibre network in my area.I upgraded to the pro II package to take advantage of the mesh WiFi equipment. I upgraded from the standard full fibre package where I had no issues with WiFi, so I'm assuming it's no...
