Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries.   This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now?   2) Why can't you give me a timescale o...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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Vodafone blocking my website

Hi there, for some reason Vodafone is blocking my website: https://www.sophoseducation.com saying SecureNet blocked our site - can someone please advise us on how to get this unblocked? It is really affecting our business and needs to be accessed asa...

sgmr by 1: Seeker
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Pixel 7 will not make calls

My pixel 7 has started not connecting calls I try to make unless it is turned off and back on first .  Anyone else had this issue and got a solution?

Porting

Hi. I have recently moved from o2 to Vodafone but there seems to have been an issue porting over my old number and now only those who are with Vodafone can call or text me. If someone calls from any other network they get a 'this number is not recogn...

Ljayd24 by 2: Seeker
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Resolved! Cannot receive OTP from Santander

Hi, i have just swapped over to Lebara which uses Vodafone system, and I cant get OTP via text from Santander, can recieve other texts but not OTP from Santander, have seen other threads of vodafone users with same issue, any suggestions to help much...

Endee by 1: Seeker
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No incoming calls or texts after porting number

Hi, On January 19, 2024, I transferred my existing phone number from O2 to Vodafone. While I can make outgoing calls, I'm unable to receive incoming calls and text messages. Interestingly, incoming calls are still reaching my O2 SIM card.

msai by 2: Seeker
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Website incorrectly blocked

Hi there, our website: https://smartrevise.online is being blocked by Vodafone (it's flagged as 18+) on our students devices using your network.  Please can you reclassify and unblock.Virus Total is all clear: VirusTotal - URL - 556c7977a0d62aecedfda...

Split port?

I have just ported my number from o2 to Vodafone (was supposed to be complete midnight gone)I can’t send or receive texts as well as receiving calls. I can only make calls and allowed to use my data please help,!Haven’t even been able to register on ...

Number not

When I try to call or text any number I get the message  " not recognised on the network " I have rebooted and checked that the sim card is undamaged. Still no joy . Please help