cf64

[louis11]

Post Title: 'First half of post code - Area' e.g. ST1 – Stoke-on-Trent

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?

 Whole house

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here. cf64 1tj

3) Does the issue occur if you try your SIM card in a different phone? N/A

4) What errors are seen or heard when the issue occurs? N/A

5) Does this happen on 2G, 3G, 4G or all? N/A

6) When did you first notice this issue? 13/5/17

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs? Permanent

[Jenny]

@louis11 - I’ve checked the network in your area and while there is good 2G coverage, 3G and 4G are patchy and mostly available outdoors only.

Your local site (3535) looks to be performing fine.

Please try changing your phone’s settings to 2G only and this should improve the signal you receive at home.