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Rank 1: Guest
Posts: 6
Registered: ‎07-03-2017

network issues in DL12 - Whorlton

 

 

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? all over the village

 

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? DL12 8XQ

 

3) Does the issue occur if you try your SIM card in a different phone? no - all phones effected

 

4) What errors are seen or heard when the issue occurs? No Service

 

5) Does this happen on 2G, 3G, 4G or all? all

6) When did you first notice this issue? yesterday

 

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs? occasionally get one bar then drops out again

Message 2 of 14 (2,273 Views)
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Registered: ‎07-03-2017

Re: NETWORK ISSUE

Post Title: DL12 - Barnard Castle

 

1) all of village o0f Whorlton

 

2) DL12 8XQ is specific location

 

3) yes - all phones and sims in village effected

 

4) no service

 

5) happens on all 2g, 3 g whatever

    

6) first noticed yesterday?

 

7) permenant - occasionally get one bar then it goes again

Message 1 of 14 (2,241 Views)
Posts: 20,910
Registered: ‎14-08-2011

Re: network issues in DL12 - Whorlton

Hi

 

Your masts show as no issues but the network checker dies indicate your in a fringe coverage area. 

 

https://www.vodafone.co.uk/explore/network/uk-coverage-map/

 

A sure signal for use on home broadband at home that creates a 3g signal would be a resolution but dies cost a one off £69

 

Or if using an eligible phone and contract calling over WiFi. 

image.jpeg

 

Message 3 of 14 (2,269 Views)
Rank 1: Guest
Posts: 6
Registered: ‎07-03-2017

Re: network issues in DL12 - Whorlton

lived here 4 years - not been an issue till now - everyone who visits here has problems if they are NOT on Vodafone usually - is this a ploy by Vodafone to sell boosters?!

Message 4 of 14 (2,266 Views)
Posts: 20,910
Registered: ‎14-08-2011

Re: network issues in DL12 - Whorlton

Changes such as new buildings, extensions to existing buildings and population growth can all affect signal. 

image.jpeg

 

Message 5 of 14 (2,258 Views)
Rank 1: Guest
Posts: 6
Registered: ‎07-03-2017

Re: network issues in DL12 - Whorlton

i realise that - but this is a small village - no new buildings - no extensions in last 2 days - no leaves on the track! - nothing has changed - perfect day today - cloudless sky - no wind - trees all bare - nothing to stop the signal- but still nothing - and all i get from Vodafone is - 'there are no issues in your area' - ##~##!

Message 6 of 14 (2,252 Views)
Posts: 235
Topics: 1
Thanks: 64
Registered: ‎17-01-2017

Re: network issues in DL12 - Whorlton

@ipolnufc1 I've checked your local serving site (8494) and can see on 6 March there was a slight dip in performance.

 

However, the site has been performing correctly since.

 

Please let us know if you're still having trouble gaining a connection and we'll be able to look into this further for you. 

 

 

Message 7 of 14 (2,197 Views)
Rank 1: Guest
Posts: 3
Registered: ‎07-03-2017

Re: network issues in DL12 - Whorlton

Hi,just seen this....we also live in Whorlton and never had any problem at all with Vodafone and now both my phone and my husbands say no service and have done for the last two days. What's going on??

Message 8 of 14 (2,175 Views)
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Posts: 3
Registered: ‎07-03-2017

Re: network issues in DL12 - Whorlton

Hi, we also live in Whorlton and never had any problems with Vodafone until yesterday, both myself and my husband are with Vodafone and for the last 2 days we have had " no service".. what's going on??

Message 9 of 14 (2,175 Views)
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Posts: 6
Registered: ‎07-03-2017

Re: network issues in DL12 - Whorlton

still no service

Message 10 of 14 (2,153 Views)
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Posts: 3
Registered: ‎07-03-2017

Re: network issues in DL12 - Whorlton

Still no service for us either
Message 11 of 14 (2,139 Views)
Posts: 235
Topics: 1
Thanks: 64
Registered: ‎17-01-2017

Re: network issues in DL12 - Whorlton

@Hellebore @ipolnufc1 I've sent you both a private message with details on how to get in touch. 

 

Message 12 of 14 (2,039 Views)
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Posts: 6
Registered: ‎07-03-2017

Re: network issues in DL12 - Whorlton

Signal been ok all weekend now back to 'no service' so frustrating - i need my ohone for my business - not good enough Vodafone.

Message 13 of 14 (1,311 Views)
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Posts: 235
Topics: 1
Thanks: 64
Registered: ‎17-01-2017

Re: network issues in DL12 - Whorlton

@ipolnufc1 Did you manage to email us via the information I've previously provided via private message?

Message 14 of 14 (1,142 Views)
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