20-08-2012 10:05 AM
I have had last months line rental refunded GinaK but no offer of anything else. A sure signal box would be of no use to me anyway as I have no landline to attach it to! I rely on my mobile phone, so the refund is nice but not the solution I want!
20-08-2012 10:33 AM
20-08-2012 06:57 PM
21-08-2012 11:07 AM
At last, some light shed on problem in our area.
Seen as the problem is due to something out of our hands, and seemingly out of the hands of Vodafone, surely we have a case now of getting out of our contracts without having to pay the contract off or incurring any charges. This will enable us to move to a provider who can provide us with the service we are paying for.
If this had been explained to us earlier on maybe we would have been more sympathetic!
Also why on earth have we been advised to buy Sure Signal boxes under these circumstances??
28-08-2012 10:16 AM
28-08-2012 03:12 PM
right I am on Live Chat with support as the moment I was just on to ask if I would get a line rental refund do to the ongoing service problems.
I have been told "the tech team have confirmed that the site is working excellently now" and this means "there is a problem with the SIM card" I have been offered a new sim which will apparently solve my service problem and allow me "get all the services perfectly"
I asked if this was the issue for all the people in CH47 and why the tech team has not updated the forum and have been told I can "be assured the problem has been fixed now"
CAN SOMEONE AT VODAFONE PLEASE CONFIRM IF THE PROBLEM IS RESOLVED, IF THE SITE IS WORKING NOW AND IF THOSE OF US WITH ONGOING PROBLEMS JUST NEED REPLACEMENT SIM CARDS????
28-08-2012 03:26 PM
I mean come on VODAFONE - CAN YOU COMMUNICATE PROPERLY WITH EACH OTHER PLEASE!!
31-08-2012 06:35 PM
31-08-2012 06:57 PM
I too finally have a singal - not getting too excited though has this has happened once before. I also spoke with VODAFONE today and they said the issue was ongoing and there was no resolution time. So make all the calls and texts you need to now while we have a signal, and fingers crossed someone has pulled their fingers out of their bum to sort the problem!!
01-09-2012 02:52 PM
Hi evemose and GinaK
Thanks for letting us know that you're getting 3G service on your phones again, that's great news
I've checked the case notes and incident reference for the site and as yet it's not been confirmed as resolved so I wouldn't like to commit at this stage that the coverage will be fully resumed. As soon as it's confirmed we will be on to update you.
01-09-2012 03:36 PM