Network

[Wayne]

Hi Everyone,

So that we can get this issue investigated, I have sent you all a private message to get some further details from you all.

You can find your PM inbox here

Thanks

Wayne

[ben_ward2oo7]

sent

[StevenBebe]

You have not sent me one. Signal back today but 3G keeps going off

[StevenBebe]

Spoke too soon - Signal has gone AGAIN!!!! Pathetic

[ianScrim]

With reference to your PM , Have you looked at your email us form, another example of wasting the customer's time in entering details that you already have through my forum membership, I am copying the Network issue template "Network problems" as it easier to copy and paste and amend

1). Does the issue happen in just one location. If so, how far do you have to travel to regain service ?

Yes, travel out of Nantwich and O.K.

2). What is the full postcode of where the issue occurs? If you don't want this showing on the forum, add it to your profile here.

Registered CW5 5

3). Does the issue occur if you try your SIM card in a different phone?

Yes

4). Are there any issues in your area already reported on the Faults Board?

Faults Board is difficult to use and once fault has been "cleared??" cannot access, Does not reflect that poor coverage is occurring for 2 to 3 days and then is O.K.for a few days

5). Does this issue happen on 2G, 3G or both? To check, go to the Help Centre, select your phone and then select "network".

No signal on 2G and 3G

6). What errors are seen or heard when the issue occurs?

No Service, dropped calls

7) When did you first notice this issue?

Couple of months back


8) Is the issue permanent or intermittent (If intermittent, are there certain times of the day when it occurs)?

At least once a week for 2-3 days

[CheshireCat]

Message to Wayne:

Just spent 20 minutes emailing as requested in Private Message and then as I sent it i got:

Customer Notice.

Sorry, there seems to be a problem

We’re working as hard as we can to fix the issue. In the meantime, if you need to get in contact please send us an email using this link.

The rest of the site is working as normal - use these links to continue browsing.

What a waste of time!

[adre74]

emailed the details as requested

[marcusch]

Wayne, appreciate that you are trying to help but whats the point in having a forum to post issues on and then having to report the issues again, my god its as if vodafone are making a deliberate attempt to become like British telecom! I know its all protocol, but its a waste of everyones time. you should be able to monitor and test your network, send someone to Nantwich with a Voda mobile and just get them to try and use a handset on the ground instead of relying on remote monitoring, its quite simple! Anyway, 2g signal now ok but still no 3g.

[Simon]

Hi All

This incident has been raised into our networks team yesterday under incident reference INC513122. It includes all of the examples that we've been e-mailed so far and a copy of this sent thread sent across with it. 

We now have enough examples and as soon as we receive an update from the networks team, the information will be added here.

Thanks

Simon

[ianScrim]

Simon 

Thanks for the update,and the Tech teams efforts, there has been an improvement in the Quality of Service today, though still with some patches of poor signal strength, e.g. RSSI down to 3 from 10:00hrs to 10:10hrs

Ian

[iany]

Does this thread include wybunbury? Cw57se specifically for me has been really poor for a month now. Having to use landline to make calls as mobile has barely enough signal and drops off continuously, that's with my iPhone, blackberry , wife's galaxy and same for anyone who visits.

[Simon]

Hi All

The site fault at 4580 is now resolved. Please could you retest the network in your location and if you're still experiencing difficulty then please let us know.

Thanks

Simon 

[StevenBebe]

Clearly you haven't as signal & 3G just gone again....what are your technicians playing at eh??

[StevenBebe]

Oh it's back again now!!! lol What's going on

[adre74]

Yes i agree as my wife tried to make a call at 545 ish and she couldnt so i checked my phone and it too had no signal. Then i checked my phone 10 minutes later and the signal is back again. Signal certainly went down for a while around 545 pm in cw5 7sp area.... 10 minutes i can cope with but it looks intermittant.

[CheshireCat]

Signal dropping again - two missed calls at 20.52 on Vodafone Call Catcher.

[ben_ward2oo7]

full 3g signal now, has been steady for the past 24 hours

[CrewesMissile]

Vodafone signal down again for last few hours in CW5 7 area. Went down some time before 4pm Sun 25th Nov.

[StevenBebe]

Yeah same here but when I put phone down on the side in my house I get 3 bars but no 3G...soon as I pick up I have no bars. What the hell is going on Vodafone???

[StevenBebe]

Also I've been told by my neighbour who to is having issues is that the mast in question is by the train stop & network rail are putting in new train signal masts & this could be a reason why we are having issues with the Vodafone mast (4580 - CW5)