20-11-2012 02:25 PM
With reference to your PM , Have you looked at your email us form, another example of wasting the customer's time in entering details that you already have through my forum membership, I am copying the Network issue template "Network problems" as it easier to copy and paste and amend
1). Does the issue happen in just one location. If so, how far do you have to travel to regain service ?
Yes, travel out of Nantwich and O.K.
2). What is the full postcode of where the issue occurs? If you don't want this showing on the forum, add it to your profile here.
Registered CW5 5
3). Does the issue occur if you try your SIM card in a different phone?
4). Are there any issues in your area already reported on the Faults Board?
Faults Board is difficult to use and once fault has been "cleared??" cannot access, Does not reflect that poor coverage is occurring for 2 to 3 days and then is O.K.for a few days
5). Does this issue happen on 2G, 3G or both? To check, go to the Help Centre, select your phone and then select "network".
No signal on 2G and 3G
6). What errors are seen or heard when the issue occurs?
No Service, dropped calls
7) When did you first notice this issue?
Couple of months back
8) Is the issue permanent or intermittent (If intermittent, are there certain times of the day when it occurs)?
At least once a week for 2-3 days
20-11-2012 03:27 PM
Message to Wayne:
Just spent 20 minutes emailing as requested in Private Message and then as I sent it i got:
Sorry, there seems to be a problem
We’re working as hard as we can to fix the issue. In the meantime, if you need to get in contact please send us an email using this link.
The rest of the site is working as normal - use these links to continue browsing.
What a waste of time!
20-11-2012 11:44 PM
21-11-2012 11:28 AM
This incident has been raised into our networks team yesterday under incident reference INC513122. It includes all of the examples that we've been e-mailed so far and a copy of this sent thread sent across with it.
We now have enough examples and as soon as we receive an update from the networks team, the information will be added here.
21-11-2012 12:05 PM
Thanks for the update,and the Tech teams efforts, there has been an improvement in the Quality of Service today, though still with some patches of poor signal strength, e.g. RSSI down to 3 from 10:00hrs to 10:10hrs
21-11-2012 12:12 PM
22-11-2012 06:11 PM
Yes i agree as my wife tried to make a call at 545 ish and she couldnt so i checked my phone and it too had no signal. Then i checked my phone 10 minutes later and the signal is back again. Signal certainly went down for a while around 545 pm in cw5 7sp area.... 10 minutes i can cope with but it looks intermittant.
25-11-2012 06:18 PM