14-03-2012 07:42 PM
Many thanks for getting back to me.
I have taken another look at this for you and can see that the 3G coverage does drop of a little where you are due to you being on the edge of a good to patchy 3G area.
Due to this it is possible that you may see fluctuations of signal being available during peak times as more people use the service causing the coverage area to shrink and causing you to only being able to pick up 2G signal.
Can I ask if this is the same during the day (weekdays)?
14-03-2012 10:53 PM
thanks for your reply.
Up until a week age I never had problems, even at peak times. I guess it's possible that demand has suddenly increased, but there were problems over the weekend and again during monday morning- which does not suggest it's a peak time issue.
I am aware of peak-time cell shrinkage - and have experienced it with another operator and that followed a fairly regular pattern (weekday evenings from 8pm were worse) - but this problem does not seem to be following that pattern.
18-04-2012 10:53 PM
19-04-2012 08:16 PM
Thanks for your post.
Due to the nature of the post I've not checked 2G but have focused on 3G for you
The site that serves your area is referenced 35235 and as you say, it's not too far away from you. I've checked and the stats appear to be ok right now. There are no open cases either. Can you confirm this is still an issue for you?
19-04-2012 09:32 PM
20-04-2012 05:52 PM
20-04-2012 06:55 PM
20-04-2012 08:44 PM
23-05-2012 09:10 AM
Hi there, it's me again!
I'm afraid the cell at CW4 8BY is playing up again. Same problem as last time - GPRS signal but no 3G for 3 days. PLEase could you do whatever you did last time (I think you restarted it) so we can get some speed back!!
24-05-2012 12:53 PM
I'm afraid our nearest mast to home, 35235, is playing up again. It's been 5 days now and we don't have a 3G signal. Normally full strength. We do have a 2g / phone signal.Postcode CW4 8BY
I've reported a problem on this mast before and it was dealt with brilliantly by Lee. I think he just restated the site and it went straight back to 3G.
PLease can someone take a look and fix?
As we live in the countryside our broadband to the house is terrible and we run an internet based business and rely on our Vodafone 3G connection.
25-05-2012 08:25 AM
28-05-2012 04:33 PM
Not too happy here as we still have NO 3G signal at all at home. It really is difficult for us without it as we are trying to run our internet business. PLEASE can you get someone to take a look or restart the site. As I said before, last time we had this problem it all looked OK at your end but restarting the site seemed to fix the problem.
Julian, desperate of Goostrey.
17-12-2012 01:24 PM
Please try the steps in our Network Troubleshooting thread.
If you are still experiencing the issue having completed these steps, post the template with your answers here and I'll have a member of the team get back to you ASAP.
17-12-2012 02:49 PM
1). Does the issue happen in just one location. If so, how far do you have to travel to regain service ? YES. no 3G at home. Works fine everywhere else.
2). What is the full postcode of where the issue occurs? If you don't want this showing on the forum, add it to your profile here. CW4 8BY
3). Does the issue occur if you try your SIM card in a different phone? YES. Issue is on all Vodafone phones and iPad
4). Are there any issues in your area already reported on the Faults Board? Not that I'm aware of
5). Does this issue happen on 2G, 3G or both? To check, go to the Help Centre, select your phone and then select "network". 3G
6). What errors are seen or heard when the issue occurs? CANNOT GET 3G
7) When did you first notice this issue? Over a week ago
8) Is the issue permanent or intermittent (If intermittent, are there certain times of the day when it occurs)? PERMANENT