Hi, I'm new to the forum and have never felt the need to complain about Vodafone service until now.
For over a week now, like everyone else, I have been having issues with my service. I can send texts and make calls easily most of the time (even if it takes a fair few tries with the message failure message popping up!) however for the most part of last week I wasn't receiving text messages until the next day. Now, while still very slow to be received, they are coming through a bit quicker. However, most importantly is that I cannot receive any calls at all. Neither can anyone that I work with and as a receptionist, it is vital that I can get hold of my colleagues when they are out of the office, which is very frequently! When I do ring them it just goes to voicemail which is making the job difficult. I was also in Bournemouth over the weekend and could not receive calls or access the 3G network there either, despite supposedly having full signal.
I have heard that it is something to do with improving the phone signal in time for the Olympics but Vodafone should have alerted everyone that would be effected rather than back tracking when we noticed an issue. The problem has not been sorted out yet and it is unacceptable. I do not think that the responses James has given in this forum are acceptable and they are full of tech gargon that is not useful to us. Please, James, can you just explain to us very simply what the issue is and what you are doing to resolve it, as it is clearly a widespread problem in Dorset (as there are similar complaints and no direct answer in other forum topics) and not just an isolated issue.
Thank you.
