19-03-2012 08:48 AM
Make that four now. Since last week. Sometimes briefly see if manage to get GSM then reverts to searchign for signal on my BB.
Works fine in London.
How do we get this sorted out? Is a real PITA when WFH.
19-03-2012 10:28 AM
Going from the postcode in the original post, I can confirm that there are multiple sites (7711, 31753) in the area which rely on the same parent site towards Basingstoke for their network connection.
This site (ref 3641) is currently undergoing maintenance, and we're working to get this sorted so that both it and the sites "downstream" can resume full service as quickly as possible.
20-03-2012 11:33 AM
Please try the steps in our Network Troubleshooting thread.
If you are still experiencing the issue having completed these steps, post the template with your answers here and I'll have a member of the team get back to you ASAP.
20-03-2012 11:43 AM
20-03-2012 05:40 PM
I agree - all the vodafone handsets in our house have seen signal drop from being available 90% of the time at a reasonable level, to less than 5% availability in the last week.
It is still going on - Essentially no signal capability at all.
20-03-2012 08:28 PM - edited 20-03-2012 08:31 PM
20-03-2012 10:33 PM
21-03-2012 05:06 PM
Thanks for your posts about signal in the GU51 area.
I can see there was an outage but this site is now showing as resolved as of today.
With that in mind, could you all re-test for me please?
21-03-2012 05:55 PM
Dear Voda team,
Surely you must have a service level agreement for this kind of significant outage. The majority of the town of Fleet has been without service now for 6 days. The fault ticket has no data and looking at other tickets on the link you directed us to, it never will be updated.
I, like many others, rely on my mobile phone for business calls and need to know if I need to work in an alternate location where I may get coverage. Changing my voicemail to say my phone's not working and checking it occasionally from a land-line is not a sustainable solution.
So do I need to arrange to work elsewhere for tomorrow, the rest of the week, the rest of the month? Any indication to the likely time it will take to fix this will be gratefully received.
21-03-2012 06:46 PM
Signal briefly returned yesterday quite faintly, but today it's out again. This really is appalling service. I simply don't believe that vodafone don't know what's going on. Are they just trying to get us all to buy Sure Signal?
21-03-2012 08:54 PM
On March 15th all signal vanished from my phone. Over the weekend it was unusable as I couldnt make or receive any calls or texts in the Fleet area. I am working in central London and the signal is fine there (although the 3G isn't great there either...). I notice that when I get to the Farnborough area on the commute home, the signal changes from a few bars to 'no signal' and it is like this in my house. (Occasionally 1 bar of signal will pop up but within seconds it goes again and aside from the wifi signal I get from my home, there is no internet connection either)
I phoned customer services yesterday (Tues 20th March) and they were unaware of any problems in the Hampshire area & seemed baffled at the problem. They vaguely mentioned something about a problem with 3G and suggested I turn mine off and stick to 2G.. But 1. I don't know how to receive 2G signal and 2. if i'm paying for 3G data on my iphone 4s, I shouldn't have to compromise this service.
Any information or updates on the problem would be appreciated.
Who do I contact for compensation?
21-03-2012 09:43 PM
I'm a Talkmobile customer which shares the same network. I've had no service at home in Fleet since Wednesday last week. This isn't good enough Vodafone!! Why can't we be told when this fault is going to be fixed!?