Network

[oxymoron]

Hello ClaireBee!

Thanks so much for the information. You dont by any chance have more info on that issue do you? I am suprised you are not a mod on here giving over all the useful info! good work.

I am sure the mods do know something, not completely sure why they wont just tell us. Oh well. If you hear anything else on it, dont be shy to share.

[ClaireBee]

Hi oxymoron,
No I'm afraid I don't have much info to share,took me an age to get any seems out of them on the landline and to add insult to injury I was cut off once but kept trying!the lady I finally spoke to just said that there was an issue they were trying to fix.when I pressed for a time scale she was very vague and I'm afraid to say she didn't seem particularly interested!let's hope they let us know soon.

[oxymoron]

Thanks again ClaireBee,

Its a pity that Matt does not know anything about this outage, if its a known issue and customer services know about it, surely the "Tech Team" should know this stuff, especially if they are doing support for Network issues.

I think I am going to have to give them a call sometime soon.

-oxy

[oxymoron]

JD, you sir are the man!

There we go!

Finally after this being announced to Vodafone staff before 9 this morning, the general public is now provided with THIS

This would have been useful at 10:32 this morning when the first mod replied.

Thanks JD for the thread, I look forward to the updates.

-oxy

[shp]

Hmmm, well having been without a signal all day I think they could have come up with something slightly more informative than that message....Not impressed.

[Nostradamus54]

Could you please write the message from Vodafone...as I am unable to open the link above...Thanks

[Nostradamus54]

Please write the message from Vodafone about the Reading issues as I am unable to open the link provided in an earlier post. Thank you.

[oxymoron]

Unfortunately the poorly worded notice has been replaced with a slightly better one.

The above link will no longer work, however the new one, update at 14:01, can be found

here

Atleast we now know that there is actually something going on in Reading.

Please keep the updates on the same post JD, I dont want to keep putting a new link up for anyone looking.

[Phil]

Hi guys,

As a temporary measure please switch your phones over to 3G and they will be back up and running. 

As the situation changes, updates will be posted on the faults board.

Many thanks,

Phil

[Nostradamus54]

Thank you for the update....Keep them coming please.....I desperately need my connection, my livelihood depends on it. So disappointed with Vodafone now....the straw that broke the camel's back!

[shp]

Hmmm, bizarrely I can no longer open the link...but basically it said

Some people in the Reading are are having network problems. We are aware of this and our engineers are woking on it. We will update this page if we have anymore information.

[shp]

"As a temporary measure please switch your phones over to 3G and they will be back up and running. "

How?

[Nostradamus54]

3G does not work for me....We deserve a Sure Signal box free of charge......My business contacts are unable to call me. It is extremely frustrating....and costly for me and many more customers out there. Get your act together or we will leave Vodafone in droves.....with no return.

[ClaireBee]

I couldn't agree with the above post more,I for one cannot wait for my contract to end so I can change network and hopefully receive a better service!

[shp]

I must say I find it very annoying that the tech team and mods all disappear the minute there is a real problem....Still I'm sure we'll all be compensated so the inconvenience....PAUSE for hollow laughter

[Phil]

Hi Shp,

To switch to 3G on your phone would vary depending on the phone that your using. 

I'd recommend taking a look at our device support page, search by the manufacturer and then the model number.  The following page that populates will direct you to that phones specific support page.  Click on 'network' and it will give you the option for 'How do I set my phone to use only 3G?'. 

Many thanks,

Phil

[Caro8765]

I don't have 3G on my phone either (still have an old Nokia 3109c) :-( 

Guess it's time to get a smart phone and to make sure it's from a different service provider!

[Nostradamus54]

I have an HTC Desire.....it has 3G but there is no signal in my house....I have just come back from my physiotherapist, in Caversham, and managed to get a poor 3G signal outside, enough to make a phone call....but nothing in my house despite Vodafone's coverage map claims....zero signal.....this certainly strengthens my case for a free Sure Signal box

[farook2011]

no reception in west reading even now my signal went down at 14:00 i.hope.i.get some sort.of.compensation for this.network.problem not.the.first time anyone.from.voda have.any update

[LouiseButler]

When will i be able to use my phone again???? I've not been able to make or receive calls all day! i have tried to send an email and got no response and there is nothing on any of your pages to explain what is happening. This is absolutely disgraceful and appalling customer service and this is not the first time this has happened, where there is no explanation or apology when the network eventually starts working. If cannot use my phone soon or at least get an explanation, first thing tomorrow i will be changing networks and encouraging my vodafone friends to do the same, not that they will need much persuading!!!!!!!!!!!!!!!!!