Network

[gilroy99]

Hi.

We have no signal in EX39, Clovelly area, North Devon. It has been going on for nearly a week. Myself and at least three different people have the same problem, on Blackberry, HTC, Samsung and iPhone. If we travel to EX32 area, we have full service, but EX39 has no calls, texts or data. My girlfriend on Orange has full service.

Please advise as we need our phones for work as we work in care for vulnerable children, including our unit manager!

Kind regards,

Matt

[James]

Hi gilroy99,

Please try the steps in our Network Troubleshooting thread.

If you are still experiencing the issue having completed these steps, post the template with your answers here and I'll have a member of the team get back to you ASAP.

Thanks

James
eForum Team

[gilroy99]

I already gave all these answers:

1 & 2. Problem only occurs in EX39. No problem in nearby towns.

3.Hgher Clovely Cross, where we are now, I should have good indoor coverage. I have absolutely non. Not even one bar wherever i stand.

4. A post was posted today on the faults board but it just says "no timescale".

5. There is no signal whatsoever.

6. EX39 5RZ

7. About 15 miles.

8. Yes, an error saying "Out of Service Area".

[Dave]

Hi gilroy99,

As you mention, there is a record on the faults board for your local covering site 17050.

We are unable to give timescales due to the number of factors involved, from site access to nature of fault and availability of parts. Rest assured that this has been identified and is being worked on to restore signal as soon as possible.

Dave

[gilroy99]

Hi.

This fault was marked as solved. It has not been. Signal comes for about 10 minutes at a time, then goes again. So far today I have not had signal once. I followed all the Trobleshooting steps, and have the same results as before. Why say you have solved it when there are still faults?

Is my phone bill not enough to warrant decent service?

[Simon]

Hi gilroy99

Thanks for your update. The networks team and engineers do perform a number of tests on the site before confirming that a fault or maintenance test has been completed. I've referred your post back to the team to double check the site as you're still experiencing problems with coverage in your area and as soon as we have an update we'll be in touch.

Thanks

Simon

[gilroy99]

Hi there.

Any updates on this? Quite desperate for signal!

Cheers,

Matt

---

[Simon]

Hi gilroy99

We haven't received an updates today. As soon as we hear anything we'll be on to update the thread.

Thanks

Simon

[mattyboy7110]

I can also report that their is no signal in Hartland and surrounding area.

Please can this be looked into.

Thanks

[Dave]

Hi mattyboy,

The issue reported here is with the networks team for investigation.

Can I get you to confirm your postcode just so we can ensure that this is the same case?

Dave

[mattyboy7110]

Hi Dave,

It's EX39 6BL

Thanks

[James]

Hi Guys,

We have raised this issue with our network teams on Sunday evening however, as of yet we have not had a response.

Hopefully this won’t be too much longer and as soon as we hear back from them we will post the update for you all to see.

James

[Dave]

Hi all,

The network team have confirmed there is a ticket under investigation for site 17050 for the issue originally raised on this thread.

mattyboy7110 - Your postcode is slightly away from this area, and is covered by site 17051 instead. So that we can see if this needs to be added to the same investigation or raised as a different case, can you confirm the information requested in the template on the network troubleshooter for me as well? I don't want to let anything affecting you be masked by the other issue if it's not linked.

Dave

[mattyboy7110]

It appears to be ok today so will let you know if we get any more problems.

[IvanJeffery]

hello,its 3 weeks since we had a proper signal in the ex39 6be area.vodafone say they fixed it. but we are still getting problems,

[DaveCD]

Hi IvanJeffery

Thank you for your post and a very warm welcome to the eForum.

Please could you take a look at our Network Issues thread and post your results back here as this would help with any investigation.

Many Thanks

DaveCD

eForum Team

[IvanJeffery]

will someone fix the problem on the ex39 6be,hartland devon mast, we are having trouble making callls, and web browsing and texting,, its been going on for over 3 weeks,

[IvanJeffery]

poor signal ex39 6be area hartland, all users here are droping calls and trouble with web browsing,and texting.. its been going on for 3 weeks.its not our phones its your mast, so please stop fobbing us off and sort it out

[drey_p]

Hi there IvanJeffery - I am sorry to hear about your signal problems. Please could you complete the Network Troubleshooting Guide and post your results back here.