Network

[sonny1751]

We have had very bad signal quality (worse than the usual) in the S11 area of Sheffield this week. No 2G or 3G signals and NO data transfer when a one bar signal is available. This is for hours throughout the day and evening. 

I have listed this thread as S10 when my postcode is S11, but as you at Vodofone know the site for this area of Sheffield is 80700 which has been down for the past 5 months. We are reliably informed that we are served by site 11385. 

What's  the excuse this time? Don't even ask me to do the "network troubleshooting" thing, I know the answers of by heart now and Have no problems with my phone in the S1 or S9 areas.

[DaveCD]

Hi sonny1751

Thank you for your post and a very warm welcome to the eForum.

I can see that there was a known issue at site 11385 in the S10 postal area and this has been resolved since you posted.

There is also a known issue in the S11 postal area and this is currently on our Faults Board, we have requested for an update and will post back here as soon as we have any further information.

Many Thanks

DaveCD

eForum Team

[sonny1751]

Dave,

If you fixed it yesterday the problems back today. 1 bar 3G outside or 2 bars signal on Edge, Signal intermittent indoors. Messages queuing to send and no data connection.

[Wayne]

Hi sonny1751

Thanks for your post here. As soon as we hear back from the relevant team regarding this, we’ll get back to you.

Thanks for letting us know you’re still having issues.

Wayne

[Dave]

Hi sonny1751,

The Network team have asked us to get a little more information to get this resolved.

I'm going to send you a PM, so if you can get back to us we'll get the information they need from you and pass it straight on.

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Dave

[sonny1751]

No PM has arrived in my inbox. 

[dgboardman4]

Hi

I have a similar problem, having just moved house to find 1 or no bars of coverage. This is in the middle of a city where your coverage map claims to have good indoors.

someone has mentioned that a mast had been taken down in the broomhill area recently, which may have something to do with it? hopefully it is getting replaced! otherwise i'm fortunately near the end of my contract...

thanks for any info

Dan

[Simon]

Hi sonny1751

I've resent your PM over. Please let us know if you still can't access your PM inbox.

Hi dgboardman4

Thanks for your post. Please try the steps in our Network Troubleshooting thread.

If you are still experiencing the issue having completed these steps, post the template with your answers here and I'll have a member of the team get back to you ASAP.

Thanks

Simon

[sonny1751]

Simon and anyone else reading this thread,

I emailed customer care as per the instructions in your message and this is there responce, (My coments in red)

Hello Great,

I can understand your concern related to the network at your postcode S11 7BN

I have again checked the details for the network, and can see that there is network issue reported at your site. The issue has already been escalated to the technical team and our engineers are already working on it. Please be assured that the issue will be resolved soon, and you will be able to access the services. Been waiting 6 months.

I have checked our system and confirm that the site in area " Sheffield" is down and therefore you are facing network coverage problem on your phone. I will not be able to provide you the specific time frame within which this problem will be resolved, as our technicians are working on this issue and it will be shortly resolved.

I apologise that we cannot give you exact timescale for improving the network coverage, as there are a number of factors involved in this, such as:

 • Permission to erect a new site or transmitter. The site is already there.

• Ability to enhance the coverage given out by the transmitter. Vodafone claim to have already done this. 

• Other factors affecting coverage such as the geography of the land and position of buildings would need to be looked at. NO signal 80 mts from this sit and my home is 360 mts from this site with no obstrutions in between.

• We would also look at the volume of customers that would benefit from a enhancement of coverage in a certain area and also the cost implications of this. Thousands, a city with a population of 555,500 and a significant student population.

We take your network coverage problem seriously however, I am sure you can appreciate exactly what is involved and why this can take time. No I can't, as we've never been told.

Your patience is highly appreciated. I trust this helps. Patience has long since run out.

Kind regards,

Harish (surname removed for security)
Vodafone Customer Services

What a useless piece of ###### to send out to customers. 

[Lee]

Hi there sonny1751,]

Thanks for your post.

I'm sorry about that reply. This wasn't from our team though.

I've just checked our queues and your information has been passed on to the networks team for further investigation. They will be in touch as soon as possible.

Kindest regards,

Lee

[markessler]

Hi,

I work at the Dental School in Sheffield (S10 2SZ) and the signal has dropped form 4 bars down to 1 again indoors. This first happened a few years ago when I first got my iPhone and resolved after 3/4 months when a new transmitter was installed.

Any chance anyone can take a look and see what's up?

Thanks

[Katydapice]

I also work at dental hospital in Sheffield. I cannot receive a signal indoors or 3G. This has only happened in the last couple of weeks.

[Simon]

Hi markessler and Katydapice

Thanks for your posts. There is currently a registered fault with the serving cell site in this location and more information can be found on our Faults Board here - 79223 - S10

If you subscribe to the Faults Board thread we'll send an e-mail directly to you as soon as there is further information.

Thanks

Simon

[markessler]

Simon,

I'm all ready subscribed to that fault, however it's been 2 weeks since that fault was registered and there has been no update at all. Considering the fact that it's taken out a key segment of inner city Sheffield, including the Hallamshire Hospital, Charles Clifford Dental School and Westo Park Cancer Hospital, I'd have hoped that there would have been some considerable focus on this.

How do I get some more focus on this, or at least get a decent update on what remediation is going on?

Thanks

Mark

[Simon]

Hi markessler

Thanks for your reply. Unfortunately it is difficult to provide timescales for network faults and for more information on network faults and resolution timescales please refer to our Network FAQ's.

Thanks

Simon