Network

[robbo21982]

AAAAARRRRGGGGGHHHHH! Now have no signal at work (M28 postcode).  Flicks from 1 bar of 2g signal to no service to searching.  Can't make a call as it always fails, can't text either.

Reported this now to Voda Customer Services but still no response to my earlier post re cancellation of contract as Vodafone are not keeping up their end of the contract.  Failed for 3 weeks to maintain any kind of signal anywhere near my home or work.

[Simon]

Hi robbo21982

Thanks for your post. I can't see any registered faults in the M28 area, so if you could provide the full postcode for the affected area I can investigate this further for you.

Thanks

Simon

[tsimeone]

Why cant anyone give us an explination rather than problem fixed/resolved.

What exactly was wrong? Why is no-one giving us direct answers, I am getting sick and tired of this.

The network was down again yesterday (although VF) claims it had been fixed.

This is not on. It's been coming up a month now and quite frankly i am disgusted with the service I have 2 contracts which i am very likely to terminate end of this year.

Just be honest and stop faffing about with answers. I want it straight as do alot of un-happy customers as per forum

[robbo21982]

Things are ok again now in M28 postcode.  Getting sick to death of not knowing if I can actually use my phone or not.  I'm very lucky that my work allow me to use the phone otherwise I'd have missed the fact my son was ill yesterday and needed picking up from school!!

Why have I not received a response to my earlier post re cancellation?  I had a PM asking me to confirm my details but have no response to that which was over 10 days ago...

[AndreeaNastase]

Hello, just been sent here via twitter. In M15 and signal has been bad 16/03 and 17/03. It drops every 5-10 minutes and then takes about 3-4 minutes to come back up again with very poor or no 3G coverage.

It also manifests itself around M3 (that's where I commute..Hardman Sq/Quay St) .

[daveyc]

I've also now got problems with a poor signal in M15 4Q since last night. Phone is going from no service to 2G then 3G. I was also around Spinningfields today (M3) and signal was just Edge.
These central Manchester problems have been going on for over 3 weeks now...

[robbo21982]

Yet again I'm in work (M28 2UT) and my 3g signal has disappeared.  When it does re-appear, it's for a few seconds before going back to searching.

My phone is effectively a paperweight!

[Dave]

Hi guys,

For those of you reporting new issues, can you please confirm the full postcode? As you might expect, there are a number of cells in the area, so we need to be able to see which should be serving your location.

Dave

[AndreeaNastase]

Hi Dave, my problem was in M15 4GT over the weekend - noticed a whole antenna went down across the road over the course of Sunday and not had problems ever since! Perhaps related ;O

[edgiosixty]

This is beyond a joke now and has been going on since late Feb.

My phone constantly switches between H+, H, 3G, E, G and nothing at all.

Even when it displays H+, H or 3G, the speed is appalling.

Text messages are getting returned, unable to make calls.

It's nearly a month now - do people have good grounds to terminate contracts if the service being provided is this poor?

Location M1 1RN

[DaveCD]

Hi edgiosixty

Thank you for your post and a very warm welcome to the eForum.

I understand that this is frustrating for you.

There was a known issue placed on our Faults Board yesterday of a known issue and this has been marked as resolved today, please can you confirm if you are still experiencing signal issues.

Many Thanks

DaveCD

eForum Team

[paulog]

I am absolutely disgusted at Vodafone's service these days.

There is no signal M33 at the moment on I believe 1111 if that means anything.

Affects my business account and personal account. Numerous phone calls to Vodafone, all saying there are no network issues, eventually somebody 'admits' there is an issue but no information.

This morning I went into the local Vodafone store to drop off a phone that's damaged for repair (becuase ridiculously you can't post it for repair) and guess what, they can't deal with it because their phones are down so can't call the insurance call centre....... you couldn't make it up.

Worse than that though, they tell me that it's all down for planned maintenance and is unlikely to be back before the weekend.

This is the last straw. Why don't you tell users when there's planned downtime?

Vodafone really are a joke these days!

[edgiosixty]

Yes, the signal issues are still just as bad.  My phone is now constantly switching between H+, 3G and no signal at all.

Sat in this exact seat I am in now, I used to get download speeds of 2500 - 3500kbps.  Now I'm getting 31kbps.

Sometimes I can't even make calls or send text messages.

Why was the fault only logged yesterday?  The issue has been going on for over a month.  People are paying good money for expensive smartphone contracts.  What's the point if they can't even use them?  In one of the biggest cities in the UK?

Can we have some ACTUAL information and updates on this ONGOING issue please?

[tsimeone]

WHY CAN'T YOU TELL US WHAT IS GOING ON,

ON TEH FAULT BOARD, state what the fault is.

I.E, New mast being fitted, hardware being replaced, power surge.

TELL US WHAT IS GOING ON, NOT JUST THERE IS A FAULT!

I PAY £100 FOR THIS SERVICE 2 CONTRACTS! AT LEAST HAVE THE DECENCY TO REPORT WHAT IS WRONG!!

[Dave]

Hi guys,

Whilst issues may not appear straight away on the Faults Board as we update this once a day, this does not mean the engineers are not already working on them. We also do not tend to receive information on planned maintenance as this would not, by definition, be a fault.

We cannot advise customers of planned outages as, especially in inner-city areas such as this a localised notification would not be guaranteed to catch all people travelling through the area, and with our ongoing upgrades to the whole network it would be unfeasible to advise everybody of every piece of planned maintenance going on.

--------------------------------

paulog - can you confirm the full postcode for me? You may show as connecting to 1111 as your main serving site is down, rather than that being the one with a specific issue.

It is also possible to arrange a postal repair of a handset by contacting us to request a repair envelope. If the store's phones were down, this would be landlines rather than mobiles, so any issues with these would be outside the control of the store or the network.

If you still require the handset to be sent for repair, please check the private message I've sent you.

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

--------------------------------

edgiosixty - I've asked our engineers to take a look for me at the two specific sites covering your location as I am unable to see a specific cause for the issues you're having.

Dave

[paulog]

Dave

Thanks for the reply.

You say you can't notify people because you couldn't catch everyone passing through but you could txt people who live in the postcode affected. I have a personal account costing ~£100/mth and a business account spending ~£1500 per MONTH. Is it too much to ask to have an uninterrupted service?

I'll PM you my full postcode although it is in my profile.

As to the postal repair. Please tell your insurance claims people that then because I called them again yesterday requesting that I returned it by post but they said it wasn't possible, it had to be done in store. I ended up having to take it to another store, 2 hours out of my day yesterday!

The original store I went into didn't have landlines, just Vodafone mobiles hence no signal and therefore no customer service - I don't find that acceptable. There’s a phone box right outside the shop but that was clearly asking too much!

I appreciate that you are trying to help people here but you are fighting a losing battle when a telecoms service doesn’t provide a service for an extended period of time. I don’t care what the problem is, the service should be resilient enough to be on air within minutes or hours - to be off air for days is wholly unacceptable.

[Dave]

Hi again guys,

paulog - I can only apologise that you had such issues arranging the repair. The insurance company themselves do not book in repairs, which may be why they did not advise correctly of that service. I will feed that back for you, however.

We cannot handle queries via PM - we cannot guarantee that the advisor will always be available, so we ask that people post on the eForum where possible or via email for account specific details. I’ve got your postcode from the profile instead.

As mentioned in the terms and conditions, we cannot guarantee a fault-free service at all times, but we do work to resolve any issues which come up as quickly as we can.

There are two main sites which provide your coverage at this postcode - 1111 to the West and, to a greater extent, 79741 to the Northwest. Site 1111 currently has a ticket open (ref2390733) for investigation with the engineers rather than the planned outage, which was earlier this month. This will have a knock-on effect on the coverage from 79741 as well, and we are working to get it sorted.

I can also let you know that there is an additional 3G site planned for the local area which will help with the local coverage. Due to the number of variables I can't give a timescale, but this will make things more robust on top of the resolution of the existing site issue.

----------------------

edgiosixty - The engineers have come back to me and asked me to get your number and a general time in the last 72 hours when you have had particularly extreme issues so they can check exactly how the traffic is being handled and by which of the local sites, so I'm popping you a PM. Please get back to us with that information following the instructions it contains and we'll get this passed on for you.

Dave

[airgirl999]

ive had a problem in the m28 3aj post code my phone is a new iphone 4s i bought last wednesday nearly 500 quid the guy in the vodafone shop was brilliant, fixed my iphone up and working fab, there has always been an issue with my area where i live and all i ever get with vodafone is there are no problems, well there is a problem phones keeps saying no signal or signal lost when i do get a signal it lasts for a bit then drops out again, ive gone through the cheque list of thigs to do and it does not make any difference this iphone has been working fine even though the signal in my house has not been fantastic it was mangeable, but the last few days it has been worse i cannot change my sim into another phone as the iphone has a mini sim so it does not fit in any other phone and even when i was using my phone before this is was not much better but these last few days have been worse than ever , ive been with vodafone for nearly 17 or 18 years and ive put up with a not so brilliant signal in my house but its never been as bad as this, when i bought my iphone last week the salesman mentioned there was some upgrade work going on but guess what not in the m28 area again, what the problem is i dont know but im seriously considering changing mobile phone operators because the service latley has not been good i dont want to because i love vodafone but it is getting very frustrating, my signal at the moment is hit and miss when i move away from the m28 area signal is well better i dont know what it is about the m28 area wilfred road walkden to be precise but something needs doing

[robbo21982]

@airgirl999 I have similar issues around Walkden. As soon as I go anywhere near Tesco/McD's/Barclays my signal disappears. Only noticed this since having my iPhone but prob because my last phone wasn't a smartphone so never bothered with it for anything other than phone calls/texts.

[CHUGHES]

Both mine & my wife's Blackberry's have been unable to make calls for most of this week in the M33 area (Sale).

Incoming calls are automatically terminated after 1 ring.

Outgoing calls just say 'congestion'.

Emails trickle through sporadically.

We both have business accounts and use the blackberry's to work from home.

Not happy with how long this has gone on for.