We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know: 1) I’ve posted a network query, what now? 2) Why can't you give me a timescale o...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
Just moved into a new property on an estate that was built in 2011. The coverage map on the NSC shows that I should get good indoor and outdoor 4G coverage. This is unfortunately not the case. My phone is constantly switching between 3G and 4G.The sp...
Hi team, @Steph My website https://moosstudio.com I wanted to bring to your attention that our website, https://moosstudio.com, is currently being blocked by Vodafone, incorrectly categorized as an 18+ website. It functions properly on Wi-Fi and oth...
2 months ago I've noticed there's 5G coverage available over a location I visit frequently on the coverage map. But every time I visit the location there's no 5G. Talked with Vodafone twitter team, they say that masts being under maintenance etc typi...
Hi Vodafone Team,My travel website https://diycruiseports.com/ will not load on the Vodafone network. The browser just won't load the page. This issue is not related to the phone, or the browser settings, because of extensive testing I've done, in c...
We have received 2 x new sim cards. However we do not know which card is for which phone. One is a new phone. The other is a sim card for an existing phone. Can anyone help. It is not clear on packaging or emails.
Hi,For the last few months I am struggling with mobile data around my neighbourhood in North London (N19). The connection is either very slow or dropping, in particular when using data. I have called customer service, reset my network settings, was g...
Hi,I am experience blocking issues similar to situations described in the following posts:https://forum.vodafone.co.uk/t5/Network-queries/Unblock-company-website/td-p/2695396https://forum.vodafone.co.uk/t5/Network-queries/Website-getting-blocked/td-p...
hi there.. i left Voda a few years ago and bounced around a couple of different companies mainly with VM, then ,most recently 3-three. As my contract finished with 3 and considering i had 2 ,drop outs with the 4G signal on my route to work ,i though...
For some time now Vodafone have been prompting me to buy a new phone with 4g Calling (VoLTE) before the 3g cut-off date but I didn’t in the belief that 2g should be okay for calls/texts and also that VF cannot afford to be seen to be forcing people t...
Hello, can you please white list this site https://ana.care/I attach an image, this is from Vodafone UK
