As per the Ts+Cs I will try my best to keep this polite even though I am an extremely unhappy customer wanting to end the contract after less than 3weeks!
I took a 24month contract with the White iPhone 4, 1200mins,unlimited texts and 750mb of data. I had a lot of issues to start with as i have now used OVER 1.2GB of data in under 3weeks( and I do not use Youtube, Twitter etc.) Friends and family are astonished as they all have iphones and use roughly the same kind of apps. This is just 1issue but not what has really wound me up over the last few days.
I received confirmation statiing my Direct Debit would be taken on the 28th June 2011 and nothing was taken on the day or a few days later. I then tried to make a call and found my connection has been restricted! No calls, texts or data can be used! I then spend 35minutes to customer services this morning, speaking to 4different people, ALL with the same ability to NOT listen to what I was saying AND with the ability to constantly repeat themselves.
I set up Direct Debits (for my mortgage, utilities etc) to make life easier as I dont have time to call companies each month and make payments. My Bank (Natwest) HAVE CONFIRMED THE DD IS SET UP AND STILL IN PLACE and Vodafone did not take any money. I REFUSE to pay over the telephone by card (I DONT TRUST YOU TO HAVE MY CARD DETAILS AFTER NOT BEING ABLE TO TAKE A DIRECT DEBIT) and it goes completely against the reason of setting up a DD in the first place.
I have read many forums regarding Vodafone, their business practice and ethics when it comes to customers over the last few days and I am horrified as to what I have read. I have also not received a response from the 'email support' that I sent yesterday.
This email has been typed as politely as I can manage at this moment, I expect Vodafone to turn my services BACK ON and take the money from MY BANK as AGREED WHEN I TOOK OUT THE CONTRACT! This will not continue for another 23months as it is not how I conduct business. If you can rectify this situation ASAP then I look forward to hearing from you, if not then expect a copy of this to be posted on every forum I can find on the internet to enlighten others of Vodafones business practices!
Just so people are aware, I as many people do, chose Vodafone as I 'thought' they were a global leader in the mobile phone market, have good deals and great customer service. I am not seeing any of these things in under 3weeks with them. I am not here to slander a company, only state facts, and I will report back as to how well Vodafone deal with this currently unsatisfied customer.
