New Vodafone customers

[greenvanman01]

I want to take an upgrade but it won't let me view any even though it says I can have an upgrade?  I can't phone in as no signal in my area, I was on live chat but that was a waste of time, 3 different departments and clearly no understanding of what I was saying.  Very annoyed, 13 years I've been with Vodafone, my contract (I think) has ended and very tempted to go elsewhere...

[Nabs]

Hi greenvanman01,

Are you within the 180 day upgrade window?

If so best thing to do is contact the @vodafoneukdeals twitter team. They specialise in upgrades and new lines! For info on how to contact them head over here and follow the instructions. They are a small and very popular team so they may not reply straight away, stick around though as one of the team will get back to you as soon as they can.

[greenvanman01]

Thank you for your reply.  I found out why I couldn't upgrade.....and its just as I suspected, as my account has been with Vodafone for a long long time, my tarriff of £19.99 isn't enough for them!!  To upgrade I have to take a more expensive package....lol....PAC code thank you!  Goodbye Vodafone, nice to know 13 years of business is worth nothing.......

[biffo1963]

Totally and utterly disgusting if that's true as written.   However I think you'll find it's not the monthly price they're objecting to, it's how much you're getting for it.  Some of the older contracts offer ( comparatively ) huge amounts of minutes for low prices - rates you'd never get offered nowadays - and while Vodafone can't simply refuse to allow you to continue on your existing contract, they can certainly refuse to let you upgrade your handset unless you move to one of the newer tariffs.  You're no more likely to get yesterday's prices for ever than you are to be offered the top handsets for free at upgrade time (which also used to be common.)

So as you say, to get an upgrade Vodafone will expect you to change to a modern tariff, and that will either mean more money or less minutes/texts for the same amount of money.   The mobile phone networks aren't obliged to offer upgrades, they do it when it makes good business sense.

[Ben_H]

Hi greenvanman01,

Thanks for getting in touch! I'm really sorry you got the impression we aren't interested in your business. That's certainly not the case, even at under £20 per month as some of our very basic deals start from just £10.50 a month and we actively sell these too for those who don't need top of the range devices or allowances.

As mentioned, it sounds more like a case the handset you're after along with the plan you have aren't financially sound. That or the tariff is scheduled to be discontinued, hence why we're trying to change you onto a more up to date one. If you'd like to chat to me away from the normal sales channels, I'll be happy to see what is possible and explain properly if and why certain requests can't be fulfilled to give you a better understanding of how the upgrades work. Simply reply to the email I've sent to you and we'll be in touch!

Cheers, Ben