30-04-2012 03:57 PM
Ive had my first bill taken out of my bank account and my discount i was told i would be getting has not been applied. Why is this? Ive now gone overdrawn with my account. Many thanks
30-04-2012 07:11 PM - edited 30-04-2012 07:15 PM
If you have agreed a discount, the bill is generated without a discount and any discount is subtracted from the line rental charges at the end of the bill.
If you look at the end of your bill, you should see a credit for the agreed discount, if it is not there, come back to the forum and a member of the Tech Team will be able to look at your bill.
Your first bill will always be more than expected, you will have been charged on a pro rata basis for the first month up to the date of your billing cycle and, as line rental is always in advance, you have been charged one months extra line rental.
The following link from support will explain how your first bill is calculated.
Your next bill will be for the normal agreed amount with the credit for the agreed discount.
If you give Customer Care a call, they will be able to let you know your billing date and when your allowance rolls over each month.
02-05-2012 04:54 PM
Many thanks for your reply Im on a 30% friends and family discount but the whole amount has come out of my bank account and it says the same on my bill? I have two phones with you so its come up to over £85 for my first bill when i was told it souldnt be more than £55. I have rang vodafone TWICE but they have told me the discount wouldnt start till next month, is this right?? My friend who works for vodafone who ive had the discount off says it isnt and so i should post on here
03-05-2012 11:14 AM
Thanks for your post here. Discounts start at the end of each month so maybe the discount was not applied in time for the previous month.
I can check that the discount is on for you. If it isn’t though, this will need to be chased by your friend. I’ll send you a private message that explains exactly how you can get in touch with us so that we can take a look for you.
You can find your PM inbox here
If you have a spare minute could you please take the time to fill out a short feedback form about me?
You can do so here
04-05-2012 01:23 PM
I would be keenly checking what you have agreed to and requesting the recordings, both myself and my wife recently joined Vodafone, both of us have been Lied to.
My wife has subsequently sent her phone back as they could not keep the promises they subsequently have admitted they wrongly made after listening to their own recordings.
I was made promises about 3 months free contract which despite 3 telephone callls about the same they are now saying I don't know what I am talking about and suggesting it is I that is lying!
Not exactly great customer service
06-05-2012 05:39 PM
I'd disappointed to hear that you've had these issues so soon after joining us.
If you'd like us to take a look, just follow the directions in the PM I'm sending you and we'll see what we can do.
You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.
09-05-2012 11:28 PM
Im going to scream!!!! iVE JUST CHECKED MY BANK ACCOUNT AND YOU HAVE TAKEN £85 OUT OF MY ACCOUNT AGAIN YESTERDAY! This has caused me to go overdrawn yet again with another £40 bank charges occured!!! I not happy at all!!! I shall be calling in the morning to demmand that my contract be terminated! Youve done this to me THREE tImes in 2 WEEKS. The bank have given me back the charges once and will not be doing it again. What the hell is going on!!!??????
10-05-2012 09:06 AM
Thank you for your post and I am sorry to see the frustration this has caused you.
I have tried to call you this morning but I believe you were on the phone to our customer care team at the time however I have sent you an email and if you require further assistance please respond to the email and we will be with you as soon as we can.