New Vodafone customers

[abhishek1031]

Hi,

Vodafone seem to have left their sim only customers to suffer to cater to the demand for iPhones which has completely caught them unprepared.

I order sim only contract on Sat 15 Oct, then they asked me ID proof on Sunday which I send them within an hour. I was told the credit check will be done within 24 hours but it took then 2 days and it was completed on 18th. I got a mail with temporary phone number and ways to port my number. I filled their online form and was given today's date for porting.

Now it has been 2 days and Vodafone has not yet posted me the sim, my number has been ported so I dont have my old number as well. I called them after waiting for over 30 min (after trying and giving up twice since yesterday because of the extreme wait) and was told that because of pending iphone orders, my order will be dispatched in a week!

So I dont have my number which means I am losing important business, have to buy a pay as you go and pay steep price to make calls and worst I am paying Vodafone as well since my account has been active since 18th.

I wish to raise this issue with telcom regulator as well for harassment and would advice any non-iphone customer to avoid vodafone because we dont matter to them.

PS: my order reference number is o290511303 in unlikely scenario that someone at vodafone is listening.

[Martin]

Hi abhishek1031

The order system that is used to make any order regardless if it is an iPhone is the same so we aren't discriminating against any orders.

The quickest way to get this sorted is by calling into a Vodafone store with some ID and pick up a SIM card.

We can have a look at your account and see what the status is, with the possibility of sending a SIM card to you. To do this I have just sent you an email, please reply back to that with the relevant information and we can take a look.

Thanks

Martin