New Vodafone customers

[Emeline]

Hi,

I have recently joined as a PAYG customer and have ported my old number across. 

I registered my account online using the number that came with the phone and now my number has been moved across I can't login into my account anymore - I get a message to say that my account is currently 'inactive/ suspended'.

I have tried filling in the support email - but after filling in all the details I get a message to say that the service isn't currently available.

This is really annoying as I have bought sure signal (no signal at home) and want to register it - but I need to login to my account to do that.

Anyone have any ideas?

[zygold]

Ha!

 I have same problem, as a new pay monthly customer, joined in Early December, have earlier today ported my number over from 3 and now can't access my account set up on the original number.Will wait a day or two then will have to chase Vodafone to sort this out.Not the slick process I was expecting.....

Help!

[Wayne]

Hi Emeline and zygold

Welcome to the eForum to the two of you.

I’m sorry to hear that you are both having problems with this. I appreciate how frustrating it must be.

I’m going to send you an email over to the email address that you registered with. All you need to do is hit reply and fill in all of the information it asks for. We’ll then get back to you as soon as possible to get things sorted

Thanks

Wayne

[Emeline]

Query seems to have resolved itself - my old account online has been deleted, so I have been able to register again with my new )ported) number.  I have been able to register my sure signal as well, unfortunately I can't get it to work.....

[daz5803]

My old account has deleted but Im having issues with my new account not being fully functional. Re previous posts

[Andrew]

Hi daz5803, 

Firstly welcome to the eForum from all the team

We'll need to check that your account has been set up correctly after the number port successfully completed. A PM is winging its way to you now, you 'll be able to access it here. Just follow the included instructions, and one of the team will be in touch as soon as possible.

Thanks

Andrew

[daz5803]

Spoke to someone yesterday and they told me to register again today. Did so but the account still isnt working properly.

[James]

Hi daz5803,

I can see that we have your reply to our email in the queue and one of our team will pick this up again for you.

James

[daz5803]

Thanks.

[Lee338]

Hi

 I have same problem, as a new pay monthly customer, joined in Early July, have earlier today ported my number over from O2 and now can't access my account set up on the original number

Help!

[Ben_H]

Hi Lee338,

Not to worry! Would you like to email my team directly using the instructions I've sent to you in a private message? You can find your PM inbox here. 

Cheers, Ben 

[Lee338]

Hi Ben,

Im afraid I have not received a PM from you, would you mind sending this again as my first bill is approaching

Thanks

Lee

[James]

Hi Lee,

You don’t need to worry as I have sent this for you now.

You can find your PM inbox here.

James

If you have any comments regarding how I have handled your query today, please complete our short feedback survey.

[sjcardiff]

Hi there, I'm having a similar problem. As a new customer I ported my number over on Wednesday, have signed into Vodafone online but whenever I try to complete the rest if the sign in process to view my bill etc i get the message "account suspended/inactive" - not sure if this is because I originally signed in using the new Vodafone number and then ported my old number over?

Also, since porting, a couple of friends have reported that when texting or phoning them, the number that appears on their phone from me is the new Vodafone number rather than my old number which I ported across, however this seems to be the minority as most people that I contact say that my old number appears fine - weird! Is this a porting problem?

Would appreciate any assistance,

Sarah

[littlewoolwich]

Hello, i am also having issues with my online account. I rejoined Vodafone 8 weeks ago via porting from Virgin and since then have been unable to access my online account fully. I have spoken to the help desk at least 5 times and been re-registered 4 times. I last spoke to someone over 10 days ago and they promised that issue had been passed to the technical team and would be resolved in 72 hours. My issue is that i can log on, but i get a message that i am not approved by the administrator, but i am the adminstrator its my account! I was also promised a paper copy of my bill which has not arrived.

Vodafone are now chasing their monthly payment via text. But i cannot log on to set up a direct debit or even see a paper bill to check that it is correct.

Please help as this is getting very frustrating.

[Ben_H]

Hi sjcardiff and littlewoolwich,

I'll be happy to look into both of your lines for you. As these are account specific queries, I'll need both of you to email me. Simply follow the instructions I've sent to each of you via Private Message and a member of my team will get in touch. You can find your PM inbox here. 

Cheers, Ben

[littlewoolwich]

Thanks Ben.

I have followed your instructions and sent an email via the contact form.