New Vodafone customers

[ka244mog]

hi  hope someone from vodafone can help out .

i set up new phone contract with vodafone  .for  £10.50 pcm  

but when i log into my account  it shows         £20.50  pcm     

i have called   191  an they told me i had a £10 pcm discount to come off for the length of my contract  . so why  dose my account not say this   ..  why  show £20.50 as plan    instead of  £10.50      which i agread with .. help if you can ..

[AnnS]

Hello ka244mog

If you are looking at your tariff on your online accunt, you will see the plan at the full price and it will not show any discount.

If you have agreed a discount, the bill will be calculated at the full price and the agreed discount taken off the bill as a credit at the end.

[ka244mog]

So is there any way  I can get a  email   confirming the   discount  so I have evidence I have it  .

[AnnS]

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ka244mog wrote:

So is there any way  I can get a  email   confirming the   discount  so I have evidence I have it  .

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If you have just set up the new agreement, you will receive an email confirmation of all that was agreed which will include any discount, number of minutes and your contract end date.

If you do not receive this in the next week, give Customer Care a call, and they will be able to get this sent to you.

You will see the discount when your next bill is produced.

[ka244mog]

Just had my first  bill  and it dose not show any discount  .. Have tried to contact customer support  with out any luck .

And  I have still not had email confirming deal . Only thing I have had from vodafone is a bill for  £4.95 for delivery of hand set ..

Which I have not used yet  .. Sent 1 text and  1 Min talk . ..I will box up and take back to my local vodafone shop if it not sorted out ..

I will  not pay more than I agreed on the phone .. So  I need this sorted out now .

[Andrew]

Hi ka244mog, 

Many thanks for your post regarding your billed charges and discounts.

We'll need to access your account to verify exactly what's been set up, so I've sent you a PM which you can access here.

Simply follow the instructions in the PM and one of the team will be with you as soon as possible.

Thanks

Andrew