New Vodafone customers

[vbrownsell]

hello

my phone got stolen about 2 weeks ago i got a replacement sim through the door and ive rung up and activated it and the gentleman said it would take half an hour to work but 3 hours later its still got no service

can anyone help??

thank you

hopefully ive posted this in the right place? haha i have no idea how to use the eforum

[vbrownsell]

hello

my phone got stolen about 2 weeks ago i got a replacement sim through the door and ive rung up and activated it and the gentleman said it would take half an hour to work but 3 hours later its still got no service

can anyone help??

thank you

hopefully ive posted this in the right place? haha i have no idea how to use the eforum

[mari1970 · Accepted solution]

Hi vbrownsell,

It can take up to 24 hours for sim activation.. If it is still not done after that time then you will need to contact Customer Care so that they can get the matter resolved for you..

[vbrownsell]

its still not activated and when people ring the number its saying the number doesnt exist?

i was wondering also, does the sim have to be in an unlocked phone or can it be in any vodafone mobile even if it was an old contract phone?

[Drowz0r]

Hello. I'm unable to get to a vodaphone store and I cannot log in online as it sends my phone a security code before I can create an account. I cannot get to my texts until the sim is activated (catch 22). What can I do?

[Matt]

Hi

You have already posted this and it can be found here

As this is a duplicate post and so we don’t split help between the two topics I am now going to close this thread.

As soon as an advisor is available they will be along to help

Thanks
Matt
Moderator

[JillianLamont]

hi my phone got stolen a few days ago and I've got a replacement sim card but it says inactive sim on the handset.  I cant call to register the sim as I now have no phone and dont have a landline.  could someone please please activate it on here for me. I'm a desperate women.

[James]

Hi JillianLamont,

My apologies for the delay in responding to you.

There are a few ways of activating your new SIM with your existing number including through your online account, in a Vodafone store or through ourselves.

If you still haven’t activated your new SIM please take a look at the PM that I have sent you which includes details on how to get in touch with our team directly to get this activated.

Please remember to include the SIM number in any emails to us because without this we won’t be able to activate the new SIM for you.

You can find your PM inbox here.

James

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