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13-04-2015 11:16 AM
13-04-2015 01:43 PM
13-04-2015 02:51 PM
When you get to the contact options page, leave the window open and Live Chat should become available after a minute or so. It always comes up as busy at first.
14-04-2015 10:59 AM
Apologies if this is what you've tried already but you need to narrow down if it's a problem with the SIM card or the phone:
Failing that:
Vodafone customer since 2004. Attempting to help where I can on the Community