01-02-2012 11:35 PM
Sorry to hear you are leaving..
I have provided a link that advises you on how to cancel your account, however dependant on how long you have left on your contract you may have to pay an Early Termination Fee, which is worked out by your remaining months line rental minus VAT and a 2% discount..
02-02-2012 09:24 AM
This is a shame to see, we don’t want you to leave us! I’d love to see if there was anything that I could do to make you want to stay with us.
I’ve just sent you a Private Message with details on how to contact us if you wish to discuss this further.
Thanks mari1970, great advice there!
06-02-2012 12:55 PM
Thanks for the advice. I can't find any private messages though, have to keep looking.
The reason I want to leave is I had a really good sim only contract but my phone died and I had to get a contract with a phone. Looking at the plan it's really not a good one, and I have seen that I can get much better value with GiffGaff with just £10 a month compared to £25. I would be prepared to go back to my sim only plan but I can't justify spending that much a month like I do now.