Nokia

[ianeverett]

Hi,

As I have stated in both my emails and on your web site, I have been in store and they couldn’t help me so they advised that I phoned customer services, they couldn’t help me and they advised that I went in store, I’ve posted this all before.

After I was given the run around last time going instore I went back on line and I quote Jenny’s email to me “I can see that the email dated 11th April did state that you could alternatively visit a Vodafone store and I'm disappointed that this option wasn't beneficial”.

So in summary;

I have been in store.

I have phoned customer services

I have sent the phone back to you to be manual unlocked – at my expense

I have posted on web forum.

In your email you give me the NUC codes, which I have been given a number of times before – I need and have repeatedly asked for the PAC code NOT the NUC code but no one has replied with instructions on how to do this and what my PAC code is.

In essence I don’t believe you can offer me the service to which I have paid for using the equipment and systems that you employ in simple terms the phone is still locked – you don’t know how to unlock the phone and I now you insist that I don’t attempt putting any more codes into my phone which leaves me where?

I always appreciate the prompt replies from you and your team however I’m becoming very exasperated that this has not been resolved I have paid you to supply me with an unlocked Nokia Lumia 710 mobile phone.

As advised by you I will take your email and my phone into my local Vodafone store if they are unable to correct this issue then I ask that you refund the cost of the phone and charge to unlock the phone.

I will let you know how your instore team do.

Ian

[ianeverett]

Dear Halee,

Thank you for taking the time to totally ignore my email and post of your web fourm.

I need the PAC code to unlock the phone that you have provide.

Are you able to supply the PAC code for the phone that you have provided?

I do NOT need to be sent any more emails with my NUC as I have 5 of these already.

I have bought a phone and a service from you, so far you have failed to provide the service and have ignored my requested for help (need the PAC code).

Can I now take the phone back for exchange or replacement as you are unable to help?

Regards

Ian

[James]

Hi ianeverett,

Thanks for getting back to us.

Looking back through your posts it is possible that you may not have been given the correct procedure as I have seen different procedures around for your phone.

Can you confirm if you have tried the following?

Switch the phone off,

Remove the Vodafone SIM,

Place a non Vodafone SIM in the Phone (this needs to be a normal network SIM such as O2,Orangeor T-Mobile, please don’t try this with an MVNO SIM such as GiffGaff or Tesco)

Switch the Phone on,

You should then be asked to enter the NUC,

Enter the 8 digit NUC

You should then be shown a message to say PIN accepted.

Your device is now unlocked.

In regards to your NUC, you will need to try this with a ‘0’ at the front however if this fails it does meant that the phone could be locked and manual unlocking would then be required.

If this is the case or you would like to look at the manual unlocking please let us know so we can get in touch to make the arrangements with you.

James

[ianeverett]

Hi James,

Sorry as per Parag reply below, the phone asks for a PAC code as soon as I put a SIM in, dispite following all your instructions - also please note I have been told NOT to put anymore codes into the phone in your email dated 11/05/12 ?!?!?!

I have already sent the phone back for manual unlocking, at my expense and it came back still locked, I would be very reluctant to send it back to you again given that the job was not done first time.

regards

Ian 

Hi Parag,

You are right, I need a PAC number and have always needed a PAC number this is what the phone displays as soon as I follow your instructions. In essence I never get as far as inputting the NUC code as it asks for a PAC number.

In regards to your comments, the phone is still locked to Vodafone despite me paying to have it unlock therefore my service with Vodafone is not at an end.

There is also another poster on your webforum with the same issue – a quick search and you will find his post.

Again I ask for you to supply the PAC code so that I can enter the NUC is it possible that the handset has a fault as it clearly isn’t doing what you expect it to do?

Ian

[ianeverett]

Hi,

Any news as they has dragged on for over a month so far?

Ian

[DaveCD]

Hi ianeverett

Thank you for your post and I certainly understand why this has caused you frustration.

I have seen that this has been raised with our support team and I have asked for an update, as soon as I hear any further information I will post back.

Many Thanks

DaveCD

eForum Team

[DaveCD]

Hi ianeverett

Thank you for your posts.

To aid in our investigation please can you confirm that you purchased the device from Vodafone directly and at which store.

Mnay Thanks

DaveCD

eForum Team

[ianeverett]

DaveCD,

Yes it was purchased at your Tottenham Court Road store.

But........

As instructed in your email to me, the zero was indeed missing from the code given and I now have an unlocked phone

I would also point out, that I posted that my code only had 7 digits on the 18th April but this was never replied to until your email today.

I appreciate the prompt replies from yourself and the team though the Customer Care Team have asked some very strange questions!

and I would confirm for anyone else having the same unlock issues as me, my phone asked for a PAC code to be entered not a NUC code.

Dave - thanks again.

Ian

[DaveCD]

Hi ianeverett

Thank you so much for letting us know.

Please accept my apologies for the time it has taken however I am so please this has now been resolved.

If you have any further queries please do not hesitate to post back.

Many Thanks

DaveCD

eForum Team

[ruzairukai]

same 2 me waiting more then a month the store people do no how to unlock i all ready paid £19.99 so they sais nokia not pr

[James]

Hi ruzairukai,

Thanks for your post here.

So that we can look into this for you please can you let me know a bit more information?

Do you have your unlock code?

If not, what is the reference for the request?

If yes, what happens when you try to enter the unlock code?

How many times have you tried the code?

If you can let me know I will be able to assist you further.

James

If you have any comments regarding how I have handled your query today, please complete our short feedback survey.

[dannybuns]

Hello can you help me i purchasewd a pac network unlock code from voda they sent it as #pw etc but i am unable to enter the #pw on my nokia lumia 710 i have been on phoine for ages to vodafone and even nokia said the code was incorrect vodafone store tried a code 4 times and it didnt work so they requested one which is #pw iu tried twice with just numbers and nothing then rang voda tried once now i only have 3 attempts left can yopu help as i dont want to block permanant i have spent loads on calls and the £19.99 from voda thanks 

[Andy]

Hi dannybuns,

I've noticed that you've already posted your query here. This was logged to be looked at by the team and, to save duplicating information, we'll only respond on the linked thread.

Please use only one thread per query, and as soon as an advisor is available, they'll be along to help.


Thanks

Andy
Moderator

[cyberworld]

I'm having the same problem. Same handset, same network, but I can't enter the p, w or + symbol either.