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28-07-2014 08:40 AM
Hi,
One of the phones on my account we have recently changed. We bought a Nokia Lumia 625 (PAYG) from the Vodafone store, delivered to the local Vodafone shop. They transfered my wifes existing pay monthly number to the new micro sim card and set the phone up. All OK. So are using a pay monthly sim only account, as was previously with an old HTC which worked OK, but new sim card, smae number.
Except we cannot get a picture message to send. Everything else works, internet etc, but unable to send an MMS message. It keeps saying "Cant send message, try again".
Access Point is set to Vodafone UK Contract and shows as active.
Help! Anyone any idea? Thanks.
Solved! Go to best answer.
29-07-2014 01:52 PM
28-07-2014 07:04 PM - edited 28-07-2014 08:11 PM
I now have to confess to having taken my wifes word for something!
It turns out that internet access doesn't work either, when you switch off wi-fi. So I guess that would explain mms not working.
I have installed the settings that come from txting WEB to 40127 but still no joy.
Is this a sim/account problem or an unidentified phone setting? Data is switched on.
Maybe have to get her to take it back to the Vodafone shop and get them to have a look.
Just checked my account online and it looks as if the phone has logged accesses to WAP up until last Thursday, 24th. But not since. Is that significant?
29-07-2014 11:53 AM
It sounds as though data isn't working on your phone (just to state the obvious). You could check to see that the APNs (the internet settings) are in place and selected as default. However, if it was working before, there's no reason to suppose they'd disappear all of a sudden. The other possibility is a local network issue (if your phone is working in the same place, that would rule that out, of course). The only setting I can think of that would affect it otherwise is Airplane Mode, though that would stop it being a phone either. A trip to a Vodafone shop might help - it depends on whether there's someone there who's sufficiently familiar with the phone.
29-07-2014 01:52 PM
29-07-2014 02:55 PM
Why is it that, when the issue probably isn't the SIM, we all pile in and suggest a replacement "just in case"? Then, when it is, we forget about that posibility altogether. :smileyembarrassed: Glad to hear you're sorted.
30-07-2014 12:24 PM
03-08-2014 09:22 PM
03-08-2014 09:31 PM
Hi there
To answer your questions:
Remember, that if you use a third party app such as WhatsApp, it can send pictures using WiFi
PWIAC
04-08-2014 12:27 PM
Every so often, when I'm on wifi, I can see a mobile data connection being made briefly so it would appear that apps can switch over when necessary. I don't use MMS, so I don't know whether it would work with that. My phone is Android, so I wonder whether "sticky wifi" a Windows thing?